Nairobi IVF Centre
Nairobi, Kenya
About Nairobi IVF Centre
Nairobi IVF Centre is recognized as Kenya's oldest infertility management center and is frequently cited for its high success rates and comprehensive treatment offerings. The clinic provides a full spectrum of services, from initial medical consultation and health screening to psychological counseling, legal advice, and IVF procedures, allowing patients to complete the entire journey in one location. Experienced doctors such as Dr. Noreh and Dr. Noah, together with embryologists trained in the US and Europe, deliver advanced techniques like ICSI and PGD using state‑of‑the‑art equipment. Success stories include the birth of twins, a baby girl, and recent twin boys after prolonged infertility struggles. However, recurring concerns involve rude reception staff and management, long waiting times, inconsistent communication, and financial grievances related to high procedure costs and delayed refunds. Overall, the clinic offers strong medical expertise and supportive care but would benefit from improvements in patient interaction, scheduling transparency, and financial handling.
Why choose Nairobi IVF Centre?
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Experienced Medical Team
The clinic employs doctors with extensive IVF experience, including Dr. Noreh and Dr. Noah, who guide patients through cycles. Embryologists trained in the US and Europe perform IVF, ICSI, and PGD with state‑of‑the‑art equipment. Success stories include twins, a baby girl, and recent twin boys after long infertility journeys.
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Comprehensive Care Pathway
The centre provides a full suite of services—initial consultation, health screening, psychological counseling, legal advice, and treatment planning—allowing patients to complete the entire process in one location. Remote email consultations are available for international patients.
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Supportive and Kind Staff
Nurses and support personnel are described as kind, respectful, and attentive, offering emotional encouragement throughout stimulation and transfer phases. The environment is noted as clean and welcoming.
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Affordable Follow‑up Options
Frozen embryo transfer cycles are offered at a relatively low price (around USD 1,200), enabling patients to continue treatment without restarting the full protocol.
What to watch out for at Nairobi IVF Centre?
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Rude Reception and Management
Receptionists and the doctor’s wife are reported as rude, defensive, and unprofessional, creating a hostile atmosphere and limiting patient inquiries. Appointment hours are inconsistently observed, leading to patients being turned away before official closing times.
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Long Waiting Times and Poor Communication
Patients experience extended waiting periods at the front desk and delayed follow‑up calls after procedures such as sperm donation or embryo transfer, sometimes waiting several days without response.
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Financial and Refund Issues
High procedure costs exceed one million Kenyan shillings, while donor compensation is low (≈ KES 40,000). Refunds for transport fees and other payments have been delayed or not received.
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Limited Accessibility
Phone lines are unreliable, WhatsApp contact is unavailable, and the lack of a robust appointment‑booking system forces patients to wait in line for hours.
Nairobi IVF Centre - Patient Reviews
3.4
ruth mwa*****
1 year ago
Clara *****
1 year ago
agnes Mi*****
1 year ago
Norah Ma*****
1 year ago
Justus M*****
1 year ago
Contact
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: 8:00 AM – 2:00 PM
- Sunday: Closed
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