University Hospitals Fertility Center

1 hour in waiting room and still counting

I do not recommend this facility. We had 15 minutes appointment for 13 weeks ultrasound. The bill is 3x more than average in area for single ultrasound without complications.

This location is unlike any other ultrasound appointment I have been to (in a quite unappealing way thus far). First impression - waiting room is SMALL. Seven chairs and it’s hardly larger than my one year old’s bedroom. I had to stand for the first few minutes after arriving until space opened up. The front desk checked me in promptly, but after finally sitting down I heard one of the front desk ladies rudely correct her coworker about how they are unable to do mammograms for a patient they had on hold, since she was not pregnant. It was so unprofessional that the other woman in the waiting room gave me that look like, “are you hearing this too?” The front desk lady wouldn’t even give the patient a phone number for central booking. She rudely told the patient, “you’d have to look it up.” I know she has access to this phone number. I’ve currently been waiting 37 minutes past my scheduled appointment time and counting. 5 stars for my ultra sound tech who was so sweet and professional!!

This location is unlike any other ultrasound appointment I have been to (in a quite unappealing way thus far). First impression - waiting room is SMALL. Seven chairs and it’s hardly larger than my one year old’s bedroom. I had to stand for the first few minutes after arriving until space opened up. The front desk checked me in promptly, but after finally sitting down I heard one of the front desk ladies rudely correct her coworker about how they are unable to do mammograms for a patient they had on hold, since she was not pregnant. It was so unprofessional that the other woman in the waiting room gave me that look like, “are you hearing this too?” The front desk lady wouldn’t even give the patient a phone number for central booking. She rudely told the patient, “you’d have to look it up.” I know she has access to this phone number. I’ve currently been waiting 37 minutes past my scheduled appointment time and counting. 5 stars for my ultra sound tech who was so sweet and professional!!

1 star is to much for this place. After my appointment being canceled less than an hour before, I come to my rescheduled appointment and the receptionist had no clue of my appointment. Really?!?!? Had to explain multiple times THIS is my appointment.At that point I almost walked out. Once she was convinced I had an appointment, made me fill out all the paperwork again. Waited 30 minutes before being seen. After the appointment was over , the same receptionist had no clue how to even schedule an appointment. How about hiring people who know how to do their job and not worry about eating their Starbucks and talking about pets. I also agree with the other reviewers , they PUSH IVF HARD. it’s because they want their numbers up. My advice, you are your only advocate, please make sure to stand up for yourself and not let them take advantage of you.