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The Fertility Center of Oregon

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Oregon, United States

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Egg Donation , Embryo donation , Genetics , ICSI , Insemination (IUI) , Social Freezing , Spermbank , Surrogacy , TESA
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4.5
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About The Fertility Center of Oregon

The Fertility Center of Oregon is a reproductive endocrinology and infertility clinic located in Eugene, Oregon, specializing in personalized assisted‑reproduction care that includes IVF, IUI, third‑party reproduction, egg‑donor programs, hormone management, well‑woman services, and LGBTQ‑inclusive treatment; founded in 1976 and operating a QUAD‑A accredited IVF laboratory since 2015, the center highlights a 75 % conception rate within the first year for its patients and emphasizes a compassionate, patient‑centered approach where Dr. Douglas Austin, an experienced endocrinologist, tailors protocols with input from a dedicated team of nurses, embryologists (including Matt), and support staff who prioritize clear communication, cultural sensitivity, and continuity of care; the clinic’s philosophy guarantees dignity, privacy, transparent cost estimates, interpreter services, and an inclusive environment regardless of race, ethnicity, age, religion, sexual orientation, or gender identity, while offering comprehensive diagnostic evaluations, surgical options, and ongoing emotional support through counseling and responsive after‑hours assistance, making it a distinctive, high‑quality fertility destination in the Pacific Northwest.

Why choose The Fertility Center of Oregon?

  • check_circle Expert Medical Team

    Dr. Austin delivers comprehensive, patient‑centered care, explaining medical histories and treatment options in detail. Sue Armstrong, CNM, and Michelle Brookey provide knowledgeable guidance and compassionate support throughout hormonal and procedural phases.

  • check_circle Compassionate Support

    Staff consistently demonstrate empathy, making patients feel heard and valued. Multiple accounts highlight the team’s ability to create a family‑like atmosphere, especially during emotionally challenging moments.

  • check_circle High Success Rates

    The clinic has facilitated numerous successful IVF cycles, resulting in births of twins, singletons, and even second‑generation pregnancies, reinforcing confidence in its reproductive expertise.

  • check_circle Welcoming Environment

    The facility is described as clean, pleasant, and culturally competent, with a laid‑back atmosphere that eases patient anxiety and encourages open communication.

  • check_circle Prompt Follow‑up (when functional)

    When the system functions well, phone calls and test results are returned quickly, and staff members such as Chris and Kris are praised for timely responsiveness.

What to watch out for at The Fertility Center of Oregon?

  • warning Front Desk & Phone Issues

    Patients frequently experience unanswered calls, delayed email responses, and a cumbersome automated telephone system, which hampers timely communication with providers.

  • warning Test Result Delays

    Several patients report waiting weeks or months for lab results, often requiring repeated follow‑up calls, and occasionally receiving inconsistent or erroneous data.

  • warning Long Appointment Wait Times

    Initial appointments can be delayed by several months, with some individuals waiting over three months after submitting intake forms before being scheduled.

  • warning Inconsistent Staff Interactions

    Specific staff members, notably Tasha, have been described as rude, pushy, or disrespectful, leading to feelings of bias toward LGBTQ+ and disabled patients.

  • warning Billing & Insurance Confusion

    Patients cite unclear insurance handling, unexpected billing letters, and perceived aggressive collection practices that add stress to the treatment process.

The Fertility Center of Oregon - Patient Reviews

4.5

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K

Ka*****

3 months ago

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We absolutely love working with Dr. Austin, Camille and their amazing staff! The fertility journey is not the easiest journey sometimes but the support they provide is exactly what we needed to keep going. We are able to have the family of our dreams because of this team. I highly recommend Dr. Austin and his team for all your fertility needs.
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Stephanie Gr*****

8 months ago

star star star star star

Mixed experience with IVF clinic. Front desk and telephone systems are poor. Provider is great.

My provider is great. However, the front desk, telephone systems, and portal leave quite a bit to be desired, which impacts my care and communication with my provider. The front desk never answers the phone, the telephone automated system …
V

Valeri La*****

10 months ago

star star star star star

The IVF clinic had extremely long wait times, poor communication, and was unresponsive. An initial email from January was not replied to until April. Frustration is evident in the review.

I was never a patient because the wait was so long. I emailed forms to be a patient min-January and the emailed me asking to be a patient 3rd week of April (3.5 months!) just for them to call and schedule an appointment. They also had poor …
Q

Qynne McK*****

11 months ago

star star star star star
Dr. Austin and his team are the reason my husband is on his way to better health and might have an opportunity at having his first child. …
E

Ethan*****

12 months ago

star star star star star
They milked my hog so aggressively yet with a gentle sense of professionalism that I really appreciated. I would definitely recommend.

The Fertility Center of Oregon - FAQ

smart_toy AI-generated based on information from the clinic's website

Does The Fertility Center of Oregon provide fertility treatment for same-sex couples? expand_more
Yes, The Fertility Center of Oregon offers inclusive fertility services for same‑sex couples, including lesbian couples, gay couples, and transgender individuals. The clinic provides donor insemination, IVF with anonymous or directed egg donors, and reciprocal IVF (ROPA) where one partner’s eggs are fertilized and transferred to the other partner’s uterus. Surrogacy coordination, embryo donation, and comprehensive andrology services are also available for gay male couples. LGBTQ‑specific counseling, hormone therapy for transgender patients, and a non‑discriminatory policy ensure a welcoming environment. The center’s experienced reproductive endocrinologists and embryologists guide same‑sex couples through personalized treatment plans, from initial consultation to successful pregnancy.
What is the history and background of The Fertility Center of Oregon? expand_more
The Fertility Center of Oregon traces its roots to 1976 when Dr. Paul Kaplan founded The Fertility Center at Women’s Care. In 2002, Dr. Douglas Austin opened a dedicated IVF facility in Eugene, expanding the clinic’s capabilities to include a full in‑house IVF laboratory. The practice earned QUAD A accreditation in 2015, recognizing its commitment to patient safety and quality of care. Over the decades, the center has grown to serve patients throughout Southern and Central Oregon, offering reproductive endocrinology, infertility treatment, hormone management, and LGBTQ‑inclusive services. The clinic’s long‑standing reputation is built on personalized care, advanced assisted reproduction technologies, and a multidisciplinary team of fertility specialists.
Does The Fertility Center of Oregon treat single women seeking fertility treatment? expand_more
The Fertility Center of Oregon welcomes single women who wish to build a family and offers a full range of fertility treatments tailored to their needs. Services include donor insemination using sperm from accredited banks, in vitro fertilization with either own or donor eggs, embryo cryopreservation, and pre‑implantation genetic testing. The clinic’s LGBTQ‑focused program explicitly lists “Lesbian Couples & Single Women” as a patient group, ensuring supportive counseling, flexible scheduling, and access to the same high‑quality IVF and hormone‑therapy options available to couples. Single women can also benefit from fertility preservation services such as egg freezing and comprehensive reproductive endocrinology care.
What are the IVF success rates at The Fertility Center of Oregon? expand_more
The Fertility Center of Oregon reports an IVF pregnancy rate of approximately 40 % per initiated cycle for couples with unexplained infertility, reflecting the clinic’s overall performance in assisted reproduction. The center also notes that roughly 75 % of all couples who begin fertility treatment conceive within the first year, underscoring the effectiveness of its comprehensive fertility treatment programs. These outcomes are submitted annually to the CDC, ensuring that the data are verified and comparable to national benchmarks. Success rates are further enhanced by the use of blastocyst-stage embryo transfers and individualized hormone protocols designed by a board‑certified reproductive endocrinologist.
Who are the fertility doctors and specialists at The Fertility Center of Oregon? expand_more
The Fertility Center of Oregon is led by Dr. Douglas J. Austin, a board‑certified reproductive endocrinologist who completed a fellowship in reproductive endocrinology at Harvard Medical School and holds certifications from the American Board of Obstetrics and Gynecology. Dr. Austin’s team includes a dedicated embryology specialist, Matt, who oversees the IVF laboratory and andrology services, as well as a group of fertility nurses, a women’s health nurse practitioner, and a physician assistant who support patient care. The clinic’s medical staff also features experienced reproductive endocrinologists, andrologists, and hormone‑therapy specialists, providing a multidisciplinary approach to assisted reproduction and ensuring high‑quality, personalized fertility treatment.
Does The Fertility Center of Oregon offer egg donation for IVF treatment? expand_more
Yes, The Fertility Center of Oregon runs a comprehensive egg donation program for IVF cycles. The clinic provides both anonymous donor eggs and directed donor options, with donors aged 21‑30 who meet strict health, lifestyle, and screening criteria, including blood work, ultrasound, genetic counseling, and psychological evaluation. Donor eggs are retrieved, fertilized with the recipient’s partner’s sperm, and typically result in the transfer of one to two embryos, with any surplus cryopreserved for future use. The program includes compensation of $6,000 for donors and offers a global IVF fee of $23,500 for anonymous donor cycles, covering donor screening, medications, and retrieval. This service expands family‑building options for patients with ovarian failure, advanced maternal age, or genetic concerns.
What fertility treatments and services does The Fertility Center of Oregon offer? expand_more
The Fertility Center of Oregon provides a full spectrum of assisted reproduction services, including in vitro fertilization (IVF) with conventional fertilization or intracytoplasmic sperm injection (ICSI), intrauterine insemination (IUI), and pre‑implantation genetic testing for aneuploidy (PGT‑A) and monogenic disorders (PGT‑M). The clinic offers egg freezing, donor egg IVF (both anonymous and directed programs), embryo freezing, and blastocyst‑stage embryo transfer. Male factor infertility is addressed through a specialized andrology laboratory offering semen analysis, sperm washing, and testicular sperm extraction (TESE). Additional services include hormone therapy, fertility preservation for cancer patients, minimally invasive gynecologic surgery, and comprehensive LGBTQ‑focused care such as ROPA for lesbian couples and transgender hormone management. All treatments are coordinated by a team of fertility specialists to create individualized care plans.

Contact

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Phone +1 541-683-1559
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Address 590 Country Club Pkwy Ste, Eugene, OR 97401, USA (Find on Google Maps) open_in_new
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Opening Hours
  • Monday: 7:00 AM – 5:00 PM
  • Tuesday: 7:00 AM – 5:00 PM
  • Wednesday: 7:00 AM – 5:00 PM
  • Thursday: 7:00 AM – 5:00 PM
  • Friday: 7:00 AM – 5:00 PM
  • Saturday: 7:00 – 10:30 AM
  • Sunday: 7:00 – 10:30 AM
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