Reproductive Biology Associates
United States
About Reproductive Biology Associates
Reproductive Biology Associates (RBA) is a leading fertility clinic located in Atlanta, GA, with satellite offices in Cumming, Marietta, Canton and surrounding communities, specializing in comprehensive assisted reproductive technologies including IVF, ICSI, pre‑implantation genetic diagnosis, egg and embryo freezing, donor egg programs, gestational carrier cycles and fertility preservation for women up to age 38. RBA offers a full spectrum of services from diagnosis and counseling to advanced laboratory procedures, financial solutions, and a world‑class frozen donor‑egg bank—the largest in the Western Hemisphere—while emphasizing personalized care through a team of OB/GYNs, reproductive endocrinologists, surgeons and embryologists who collectively bring over 200 years of experience. The clinic’s distinctive history of pioneering firsts—Georgia’s first IVF program and birth, the first U.S. ICSI pregnancy, the first use of partial zona dissection, and the first implementation of lysed‑cell removal—underpins its reputation for innovation and high IVF success rates, highlighted in the 2023 SART Clinic Summary Review. Patients also benefit from extensive emotional‑wellness resources, dedicated counseling, affordable financing options, a self‑scheduling portal, and a compassionate, empathetic staff committed to supporting every step of the family‑building journey.
Why choose Reproductive Biology Associates?
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Expert and Compassionate Physicians
Dr. Shapiro, Dr. Lewis, Dr. Toledo, and Dr. Best deliver detailed explanations, realistic expectations, and attentive bedside manner. Patients report feeling heard, supported, and hopeful after consultations, even during emotionally difficult moments.
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Supportive Nursing and Front‑Desk Staff
Nurse practitioners, phlebotomists, and receptionists are described as welcoming, thorough, and kind. Specific staff members such as Karen, Tonya Webb, and the team of Jennifer, Kelsea, and Ruby receive repeated commendations for their professionalism and empathy.
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Efficient Patient Portal and Communication
The RBA portal provides real‑time updates, appointment reminders, and easy access to lab results. Patients appreciate the prompt responses from certain nurses and the clarity of information shared through the app.
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Successful Fertility Outcomes
Multiple accounts detail successful IVF cycles, egg retrievals, and successful pregnancies, attributing positive outcomes to the clinic’s medical expertise and coordinated care.
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Clean and Inviting Facilities
The clinic environment is consistently described as clean, organized, and comfortable, contributing to a positive overall experience for patients undergoing treatment.
What to watch out for at Reproductive Biology Associates?
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Billing Transparency Issues
Patients encounter unexpected price increases, unapplied vouchers, and unclear fee structures. Several reports describe sudden cost hikes for IUI cycles and additional “cycle coordination” fees without prior notice.
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Administrative Delays and Poor Phone Response
The accounting and insurance departments often delay financial clearance, fail to return calls, and provide inconsistent information about insurance coverage, leading to treatment postponements.
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Appointment Cancellations and Scheduling Errors
Instances of last‑minute appointment cancellations, missing health‑history forms in the portal, and miscommunication about lab results cause frustration and lost work time for patients.
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Inconsistent Follow‑Up After Procedures
Some patients report a lack of post‑procedure follow‑up, especially after failed IUI or egg retrieval cycles, leaving them without guidance on next steps or emotional support.
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Variable Staff Attitudes
While many staff members are praised, several accounts describe rude or cold interactions from nurses and doctors, contributing to a perception of transactional rather than compassionate care.
Reproductive Biology Associates - Patient Reviews
3.7
ICCG*****
4 weeks ago
Si*****
1 month ago
From the clinic side, the communication is reduced to messages on the portal which leave uncertainty and doubt as a first time patient going through the egg retrieval process. You will not meet with a nurse or doctor once you start infections. You will not meet with a nurse or doctor to walk you through how to do injections. You will be sent videos on how to do each injection and then offered a phone call.
The ladies at the front desk are nice, ultrasound techs and bloodwork specialists as well, but there's no face to face with a nurse or doctor throughout the entire injection cycle. It's hard to get a nurse on the phone. Injections are scary when you're not used to doing them and the communication behind dosage and mixing makes it stressful. I was using Progyny for my cycle which requires me to use a mail order pharmacy which I communicated to the nurse during my pre-op appointment. This means I need at least 1 business day before I can get meds. I had two instances where I was scrambling to get additional meds because I didn't have ample time to call in order. The one which was most stressful was when I received a message and NO CALL an afternoon to do my trigger shot that night when I communicated I did not have 1 of my trigger shots on hand. I'd been given at least 2 days worth of extra stim meds so I was not prepared for a trigger shot that evening. I was running around the city getting to the only in network physical pharmacy where I could pick up my trigger.
The bigger issue is that I received instructions on my trigger in 3 different ways. 1- app on the treatment plan part with one set of instructions. 2- a message from the nurse with a second set of instructions. 3- a prescription at the pharmacy with a third set of instructions. I ended up having to call the on call nurse to ensure I was able to get the correct dosage / injection instructions. This could have been avoided and the instructions made clear.
I didn't receive any instructions for surgery day other than don't eat/drink past midnight. I did research and learned I couldn't have any scented products on my skin or hair or wear my contacts the day of surgery. This was my first surgery so I had no way of knowing this if I hadn't done some research.
Everyone on the OR side was very clear and communicative the day of surgery so I don't have anything to say from that end.
Even the communication regarding how many eggs were frozen was not clear. I missed the phone call from the nurse and received a message on the portal saying I had a number of eggs in m2 stage and another in m1-m2 stage. I was confused and replied to a nurse to call me. When I received the call she clarified what that meant and said it was confusing how it was written.
I've never had an egg retrieval and don't have a medical background. I just wanted to feel like a person but instead I felt like another number or check coming into the clinic.
My last comment is that it's misleading meeting with one doctor expecting to have that doctor perform the surgery but learning just before that there's a different set of on call doctors which perform surgeries. The takeaway is there needs to be clearer communication and a more personal touch for this experience to those dealing with fertility procedures. It would have been nice to be able to meet with a doctor or nurse throughout the stimulations but that’s not what’s offered here. If you’re looking for that, please search elsewhere.
Jamie Hend*****
1 month ago
Brooke*****
1 month ago
Kelly *****
1 month ago
Update: it is now 2:17 and still nothing.
I do want to give a major thank you to the receptionist though she was very sweet and understand
Update: I want to say the staff is super nice!!!! So attentive and able to answer all of my questions. I was finally seen and it was technologies fault for the delay so I’m changing my star’s from 1 to 4
Reproductive Biology Associates - FAQ
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Contact
- Monday: 8:00 AM – 3:30 PM
- Tuesday: 8:00 AM – 3:30 PM
- Wednesday: 8:00 AM – 3:30 PM
- Thursday: 8:00 AM – 3:30 PM
- Friday: 8:00 AM – 2:30 PM
- Saturday: Closed
- Sunday: Closed
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