Olive Fertility Centre Surrey

Why choose Olive Fertility Centre Surrey?

• check_circle Expert Medical Team

  The clinic’s doctors, including Dr. Shaun Tregoning, Dr. Charles Huyser, Dr. Jason Hitkari, Dr. Zhang, and Dr. Kristy Cho, are described as highly knowledgeable, compassionate, and skilled in procedures such as embryo transfer, hysteroscopy, and ultrasound. Their expertise is credited with multiple successful pregnancies and natural conceptions after supplement protocols.

• check_circle Personalized Treatment Plans

  Patients receive individualized protocols based on specific diagnoses, such as PCOS or unexplained infertility. Dr. Tregoning’s supplement‑focused approach and Dr. Huyser’s tailored recommendations are cited as key factors that led to natural conceptions and successful IVF cycles.

• check_circle Responsive Support Staff

  Nurses and administrative staff are repeatedly praised for quick replies, friendly demeanor, and helpful guidance. The nurse specialist Sue McKeachie and the front‑desk team are highlighted for their availability and thorough answers to patient questions.

• check_circle High Success Stories

  Numerous accounts detail successful births, including first‑time mothers, twins, and pregnancies after years of infertility. Successes are attributed to the clinic’s careful timing of transfers, embryo handling, and supportive care during early pregnancy.

• check_circle Comfortable Facilities

  The clinic environment is described as clean, quiet, and welcoming, with patients feeling at ease during procedures such as HyCoSy and ultrasounds. The overall atmosphere contributes to reduced stress for patients.

What to watch out for at Olive Fertility Centre Surrey?

• warning Referral & Appointment Delays

  Several patients experienced five‑month waits for referral processing and additional months before scheduling an initial consultation, far longer than comparable clinics. These delays can be critical for older patients or those with time‑sensitive conditions.

• warning Communication Gaps

  Frequent complaints involve unanswered phone calls, delayed email responses, and long gaps before staff return intake forms. Patients report difficulty reaching the clinic for routine inquiries such as blood work scheduling.

• warning Record Access Issues

  Requests for medical records have been ignored for over ten days in some cases, indicating a lack of timely administrative support and potential barriers to continuity of care.

• warning Inconsistent Patient Handling

  Isolated incidents include a power‑outage cancellation without adequate rescheduling, perceived discriminatory practices during ultrasounds, and miscommunication about diagnoses that led to unnecessary procedures.

• warning Perceived Transparency Concerns

  Some patients feel the clinic did not fully disclose low success probabilities for certain treatments, leading to expectations that were not met and feelings of being given false hope.