User rating: 4 (158 reviews)
Why choose the Instituto Bernabeu?
- Highly Professional and Caring Staff
Patients frequently commend the dedicated and compassionate staff at Instituto Bernabeu, noting their professionalism and attentiveness throughout the treatment process. Many families express gratitude towards personal assistants and medical professionals, emphasizing how their support made a challenging journey feel manageable. - Advanced Technology and Facilities
The clinic is consistently praised for its state-of-the-art medical equipment and modern facilities. Patients appreciate the high-quality care that comes with advanced technologies, which facilitate accurate diagnoses and effective treatment plans tailored to individual needs. - Individualized Treatment Plans
Instituto Bernabeu is noted for developing personalized treatment strategies based on comprehensive evaluations of patients' unique situations. This tailored approach increases the likelihood of success and reduces the stress often associated with fertility treatments. - Success Rates and Positive Outcomes
Many reviews highlight patients' successful pregnancies after treatment at Instituto Bernabeu. Families share their joy at welcoming children, expressing sincere appreciation for the clinic's role in making their dreams of parenthood a reality. - Strong Communication and Support
Patients often mention the excellent communication they experienced with staff, including prompt responses and ongoing support throughout treatment. The availability of personal assistants ensures that individuals have a reliable point of contact for addressing concerns and inquiries.
What to watch out for at Instituto Bernabeu?
- Mixed Experiences with Customer Service
While many patients rave about their experiences, some have reported instances of poor customer service, particularly related to communication delays or difficulties in resolving issues. A few reviews highlight feelings of being neglected after treatment or a lack of follow-up. - High Costs Associated with Treatment
The financial aspect of treatment at Instituto Bernabeu is a concern for some patients, with many referencing high costs and challenging financial processes. Several reviews shared frustrations about payment policies and the financial implications of treatments, particularly for unsuccessful cycles. - Occasional Communication Errors
There are reports of errors in communication regarding treatment details or scheduling mishaps that led to confusion among patients. A few reviews reflect dissatisfaction with how some situations were handled, affecting the overall experience. - Inconsistent Experiences with Initial Consultations
Some prospective patients reported experiences during initial consultations that did not meet their expectations, including delays in communication or problems with the scheduling of appointments, leading to disappointment before treatment even began. - Pressure to Continue with Last Treatment Attempts
A few reviews mention feeling pressured to continue treatments or undertake additional procedures, even when previous attempts had been unsuccessful. Patients expressed concerns about a perceived lack of support in making informed decisions regarding their treatment journeys.
10 latest reviews of Instituto Bernabeu
A first class experience from start to finish – we would highly recommend Instituto Bernabeu. Extra special thanks to Anastasia and Dr Castillo and all the staff who were involved in making our dreams come true – thank you so much! Maggie, John and baby Sam
Amazing clinic, exceptional service from start to finish. The whole process was really easy the team were quick, easy deal with, efficient and the service is brilliantly effective. I am so grateful to the whole team at IB – my fertility coordinator Carina and Biljana and doctor – Dr Moliner for giving me my beautiful daughter.
Our journey to parenthood was long and heartbreaking. My husband and I spent years trying for a baby here in the USA, going through three exhausting rounds of IVF with no success. The experience left us feeling like just another number, with little encouragement or hope from the doctors. Discouraged but not ready to give up, I did more research and found Instituto Bernabeu in Alicante. It turned out to be the best decision we ever made.
Thanks to the incredible team at Instituto Bernabeu, I am now holding my beautiful, healthy baby girl in my arms. From the very beginning, Dr. Castillo’s expertise and kindness gave us the reassurance we desperately needed. Our patient coordinator, Esther, was always there for us—supportive, compassionate, and incredibly helpful. Every single member of the staff was outstanding, making us feel cared for and valued every step of the way.
I only wish we had come here sooner instead of wasting so much time, energy, and hope in the USA. Instituto Bernabeu gave us not just medical treatment, but genuine care, understanding, and ultimately, our miracle. We will forever be grateful to this wonderful team for making our dream of becoming parents come true. Thank you from the bottom of our hearts!
The clinic is professionally a disaster, they simply treat you like a number, they only produced two embryos and they were unable to freeze any of them, but what is more scandalous is that they carried out the TSH test, as I have no thyroid, only at my request before carrying out the treatment and they gave me the results only after my return to Italy by doing the transfer anyway… they informed me that my TSH was at 11 so it was impossible to have the implant and a positive test, it was all their fault it was enough to look at the results before carrying out the procedure treatment and if necessary postpone it, the tests were carried out two days before so they had plenty of time to get the results but they said they weren’t ready yet. They just wanted to have the whole treatment done again.
We were followed by Doctor Cirillo who then simply told us to do the treatment again at the same cost and who afterwards, despite having asked to speak to him, never called us back. Don’t trust me, they are really very superficial.
On Monday we were with Dr. Belen Moliner. I have no words of gratitude to describe the endometriosis consultation. The professional and human quality is spectacular. The delicacy with which he treats you and the empathy he shows with your problem and with you as a patient is incredible. When there is a chronic illness, feeling listened to and helped is sometimes complicated and in this case I left the center with the feeling of being in the best hands and on the right path to improve my quality of life as much as possible. Really thanks to the doctor again, to the reception team and to Monica the nurse who was also super friendly at all times.
The team at IB Alicante were amazing. Always friendly helpful and making sure we were fully informed at all stages of process. Communication between ourselves and clinic via our PA Carina was great throughout, Carina made sure we understood everything and was always quick to respond with questions we would have. The clinic itself is in an excellent location with hotels nearby and easy transfer from airport. This journey as anyone knows on it, can be stressful and upsetting however the clinic and staff certainly make it easier, it is a wonderful place. Dr Alcaraz was our Dr throughout and always gave us confidence we would get what we wanted, which we did.
Hello!! We are a couple from Almería with beautiful twins thanks to the Bernabéu Institute!!! They are now 22 months old and I also wanted to leave this review here to congratulate them and to help other people who find themselves in the “sea of anguish” that we experienced before arriving at this clinic. I had 3 losses before arriving there, a clinic that was recommended to me by a colleague who was also a patient of hers, and from the first visit, my partner and I left with the security that they gave us there of being able to get it. And so it was!!! They provided us with appointments, impeccable professionalism, the latest technology, and of course the treatment could not be better. Thanks to Doctor Begoña Alcaraz and Doctor Bernabéu we have our twins. Eternally grateful!
A wonderful, professional and brilliant institution
I wanted to thank this institute which allowed me to get pregnant for the first time after 5 failed attempts in Switzerland. I recommend not wasting time and going there straight away!!
Kind professional, just wonderful listener👏👏👏 congratulations to the whole team, you are exceptional 🙏
I give you my heart and you give me life ♥️
Yours sincerely, Mrs. Geca.
After many years of trying for a baby and many failed attempts, I am so very happy that I dared to follow recommendations and seek treatment at IB. I now have two beautiful children thanks to you. On the way there I have found all contact with the clinic both efficient, trustworthy and friendly. I haven’t encountered the concept of patient coordinator anywhere else, but find it works very well to make the contact with the clinic both efficient and personal. I’ve seen less of the doctors than in other clinics I’ve been, but they have always given me the information and support I have needed. I also very much appreciated being given the opportunity to talk with the donor psychologist – a talk that settled my mind about much of the process and made it easier to proceed.
I keep recommending IB to anyone I meet in work or personal life who seek treatments you provide and feel very confident I’m providing good advice. I am truly grateful for all help you’ve given me towards achieving my biggest, most important dreams.
Instituto Bernabeu price list
The Instituto Bernabeu price list can be found on their website
Location Instituto Bernabeu
Av. Albufereta, 31, 03016 Alacant, Alicante, Spain (Find on Google Maps)
Phone number: +34 965 15 40 00
Social media
About Instituto Bernabeu
Instituto Bernabeu is a leading fertility clinic located in Alicante, Spain, recognized for its advanced assisted reproduction treatments and personalized care. With over three decades of experience, the clinic employs a multidisciplinary team of specialists including gynecologists, urologists, and geneticists to address a wide range of fertility issues, such as low ovarian reserve and recurrent implantation failure. Offering innovative treatments like In Vitro Fertilization (IVF), egg donation, and embryo adoption, the clinic is noted for its high pregnancy success rates due to its commitment to individualized treatment plans and state-of-the-art technology. Additionally, Instituto Bernabeu holds an international reputation for its research initiatives and has pioneered significant advancements in reproductive medicine. The facility is designed to provide a tranquil environment, enhancing patient comfort with amenities such as parking, a café, and proximity to the beach. The clinic supports various family structures, including single mothers and same-sex couples, confirming its dedication to inclusive reproductive health services.
Opening hours
Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 1:30 PM
Sunday: Closed