Her Health OB/GYN & Fertility Center
Texas, United States
About Her Health OB/GYN & Fertility Center
Her Health provides a full range of obstetric and gynecologic services with a team of doctors praised for compassionate care and clinical expertise. Dr. Gutiérrez, Dr. Khamsi, Dr. Larrazaleta, and Dr. Suarez are frequently highlighted for thorough examinations, attentive bedside manner, and successful deliveries, including high‑risk pregnancies and C‑sections. The clinic maintains clean, well‑equipped facilities and often keeps appointments on schedule, allowing patients to see multiple providers when needed. However, the practice struggles with front‑desk communication; phone lines are often unanswered, voicemail is unavailable, and scheduling errors are common. Some patients encounter rude staff, inconsistent policies on new‑patient acceptance, and occasional lapses in follow‑up such as delayed test results or prescription handling. While many patients report excellent medical outcomes and supportive staff, the administrative shortcomings create frustration and can impact timely care. Prospective patients should weigh the strong clinical team against the reported challenges in office responsiveness and customer service.
Why choose Her Health OB/GYN & Fertility Center?
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Compassionate Doctor Team
Dr. Gutiérrez, Dr. Khamsi, Dr. Larrazaleta, and Dr. Suarez consistently provide thorough explanations, attentive listening, and personalized care. Patients describe feeling safe during deliveries and high‑risk pregnancies, noting that doctors respond promptly to urgent concerns.
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Clean and Well‑Equipped Facilities
The clinic maintains consistently clean examination rooms and modern equipment. Staff members are noted for keeping the environment tidy, which contributes to a comfortable patient experience.
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Punctual Appointments & Multi‑Doctor Coverage
Appointments generally start on time, and the practice offers coverage by several physicians, ensuring continuity of care even when a primary doctor is unavailable.
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Strong Pregnancy Support
Patients report excellent guidance throughout prenatal visits, labor, and postpartum recovery. The team coordinates deliveries, including C‑sections, and provides clear instructions when complications arise.
What to watch out for at Her Health OB/GYN & Fertility Center?
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Unresponsive Phone System
Calls to the office frequently go unanswered, and no voicemail is available for messages. This lack of phone access delays prescription refills, test result inquiries, and appointment scheduling.
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Rude Front Desk & Scheduling Errors
Front‑desk staff are often described as curt or dismissive, with multiple reports of rescheduled appointments, forgotten prescription orders, and inconsistent communication about appointment times.
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Inconsistent New‑Patient Policies
The clinic provides conflicting information about accepting new patients, sometimes stating they are closed to new appointments while marketing otherwise, leading to confusion for families relocating to the area.
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Occasional Clinical Negligence
Instances of missed examinations, delayed test submissions, and forgotten paperwork have been reported, particularly involving Dr. Suarez, resulting in prolonged infections or delayed diagnoses.
Her Health OB/GYN & Fertility Center - Patient Reviews
3.2
Liliana*****
2 months ago
Laura Ro*****
2 months ago
A *****
2 months ago
Ricardo An*****
3 months ago
Sylvia *****
4 months ago
Contact
- Monday: 8:00 AM – 6:30 PM
- Tuesday: 8:00 AM – 6:30 PM
- Wednesday: 8:00 AM – 6:30 PM
- Thursday: 8:00 AM – 6:30 PM
- Friday: 8:00 AM – 12:00 PM
- Saturday: Closed
- Sunday: Closed
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