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Her Health OB/GYN & Fertility Center

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Texas, United States

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About Her Health OB/GYN & Fertility Center

Her Health provides a full range of obstetric and gynecologic services with a team of doctors praised for compassionate care and clinical expertise. Dr. Gutiérrez, Dr. Khamsi, Dr. Larrazaleta, and Dr. Suarez are frequently highlighted for thorough examinations, attentive bedside manner, and successful deliveries, including high‑risk pregnancies and C‑sections. The clinic maintains clean, well‑equipped facilities and often keeps appointments on schedule, allowing patients to see multiple providers when needed. However, the practice struggles with front‑desk communication; phone lines are often unanswered, voicemail is unavailable, and scheduling errors are common. Some patients encounter rude staff, inconsistent policies on new‑patient acceptance, and occasional lapses in follow‑up such as delayed test results or prescription handling. While many patients report excellent medical outcomes and supportive staff, the administrative shortcomings create frustration and can impact timely care. Prospective patients should weigh the strong clinical team against the reported challenges in office responsiveness and customer service.

Why choose Her Health OB/GYN & Fertility Center?

  • check_circle Compassionate Doctor Team

    Dr. Gutiérrez, Dr. Khamsi, Dr. Larrazaleta, and Dr. Suarez consistently provide thorough explanations, attentive listening, and personalized care. Patients describe feeling safe during deliveries and high‑risk pregnancies, noting that doctors respond promptly to urgent concerns.

  • check_circle Clean and Well‑Equipped Facilities

    The clinic maintains consistently clean examination rooms and modern equipment. Staff members are noted for keeping the environment tidy, which contributes to a comfortable patient experience.

  • check_circle Punctual Appointments & Multi‑Doctor Coverage

    Appointments generally start on time, and the practice offers coverage by several physicians, ensuring continuity of care even when a primary doctor is unavailable.

  • check_circle Strong Pregnancy Support

    Patients report excellent guidance throughout prenatal visits, labor, and postpartum recovery. The team coordinates deliveries, including C‑sections, and provides clear instructions when complications arise.

What to watch out for at Her Health OB/GYN & Fertility Center?

  • warning Unresponsive Phone System

    Calls to the office frequently go unanswered, and no voicemail is available for messages. This lack of phone access delays prescription refills, test result inquiries, and appointment scheduling.

  • warning Rude Front Desk & Scheduling Errors

    Front‑desk staff are often described as curt or dismissive, with multiple reports of rescheduled appointments, forgotten prescription orders, and inconsistent communication about appointment times.

  • warning Inconsistent New‑Patient Policies

    The clinic provides conflicting information about accepting new patients, sometimes stating they are closed to new appointments while marketing otherwise, leading to confusion for families relocating to the area.

  • warning Occasional Clinical Negligence

    Instances of missed examinations, delayed test submissions, and forgotten paperwork have been reported, particularly involving Dr. Suarez, resulting in prolonged infections or delayed diagnoses.


Her Health OB/GYN & Fertility Center - Patient Reviews

3.2

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Liliana*****

2 months ago

star star star star star
wow!!! as I am looking for a new gynecologist, I come across this office, everything I read is that the dr's are amazing but that the stuff is horribly rude and that's all I saw in the reviews. Looks like this clinic needs to hire new staff immediately if they don't want to lose the patients.
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Laura Ro*****

2 months ago

star star star star star
I wanted a OB/GYN close to my home. Therefore, ignored bad reviews and gave it a chance. Big regret. They just want to get paid. Not impressed with Dr. Smith's bedside manner during my First pregnancy 😐. Felt like I wasn't being heard or taken seriously, especially when discussing my graveyard shift work with gestational diabetes and anemia diagnoses. Instead of empathy, she'd compare her own pregnancy experience, saying she didn't take time off and I should be able to handle it. That didn't exactly help me feel supported. Needed documentation for work accommodations, but that was a struggle too. Left every appointment feeling frustrated and tearful 😢. Not what I needed during a high-risk pregnancy. I have a new Ob and wow, what a difference accommodating was not a problem at all. Glad I left. Don’t recommend Dr Smith.
A

A *****

2 months ago

star star star star star
If you want to be treated with love and care then this is NOT the place for you!! Terrible staff!! Ladies whatever you do GO SOMEWHERE ELSE please!! You’ll have better care elsewhere trust me!! If I could give 0 stars I would!! How can you be in this line of work and treat people so horribly?! Shame! Maribel and the rest of the office staff!
R

Ricardo An*****

3 months ago

star star star star star
Went with the wife for a check up, and they said they are NOT TAKING new patients 😑 😒. So yeah, THANK YOU for nothing.
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Sylvia *****

4 months ago

star star star star star
I love Dr Claudia Suarez, she is kind and caring. I’m sorry Dr Suarez after so many years I’ve decided to go elsewhere. Your staff is impossible, I think you should know they are rude and short …. That’s when they even answer the phone! So THREE times I’ve called to schedule my annual, there is never available appointments and can’t even schedule months out because “THE CALENDAR IS NOT UP” what the heck is that all about. I will give them an A for consistency… cause it’s always the same excuse with the calendar. I’ve never heard of calendar issues before with Dr’s appointments but whatever …. I’ve tried and I’m not going to play with my health and forgo my annual over a rude staff unwilling to help. I wish these people would go into another kind of business where they don’t deal with the public. Sad

Contact

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Phone +1 915-629-0442
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Address 6000 Northern Pass Dr STE B, El Paso, TX 79912, USA (Find on Google Maps) open_in_new
schedule
Opening Hours
  • Monday: 8:00 AM – 6:30 PM
  • Tuesday: 8:00 AM – 6:30 PM
  • Wednesday: 8:00 AM – 6:30 PM
  • Thursday: 8:00 AM – 6:30 PM
  • Friday: 8:00 AM – 12:00 PM
  • Saturday: Closed
  • Sunday: Closed

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