GYNEM IVF - Fertility Clinic / Klinika asistované reprodukce

Please do not go to this clinic. Dealing with Fertility matters is hard however it is even more harder when you are dealing with a clinic in another country. We are from Canada. We were just wowed by marketing and how good the Doctors are at Gynem especially because their website states that they are one of the most modern clinics at Prague. What drew me towards this clinic is the fact that it is a smaller clinic and the coordinator Slavomira was amazing from the start. Slavomira answered all my questions right away and she was very professional. Me and my husband had believed that the doctors and the rest of the staff would be the same because she was the one representing the clinic. We decided to seek treatment at this clinic. When we arrived at the clinic nothing was like we imagined. First day we had a consultation with Michaela Bartosova( Doctor) and she was beyond rude and disrespectful. She thinks way too much of her self because she is a Doctor. She did not smile even once. She was getting upset because I had a question about the Protocol that she designed for us. I am the kind of person that likes to understand everything and I walked out of this appointment feeling mistreated, unhappy and very confused. I cannot believe this Doctor even has a job. I asked her to explain the protocol for us ? Her answer was " same as in Canada" and " what don't you understand?". She basically gave us the paper, told us to leave and not question anything. Protocol designed for us was not good - they used us to get their money. After we left the appointment I knew the protocol given to us had very little chance of working. We had undergone 1 IVF here in Canada and I had some knowledge on the medication prescribed. I should of backed out of this agreement right away however since we flew all the way across the world a part of me had some hope that things would work out. I booked all my vacation time for this. In the meantime our Coordinator went on Vacation ( not blaming her for taking a vacation) however we were given a replacement Coordinator- Linda who was horrible. She too thought too much of her self as well. She didn't answer Emails on time, she didn't respond to phone calls, she doesn't shake hands because of Covid which is fine however she elbow bumps you couple of times - what are we in grade 2 ??? She did not have any customer service skills at all. She also gets angry when you ask questions. She forgot to arrange a taxi for us to bring us back to the airport and all she kept saying is she didn't receive my email with flight information. Luckily I called and spoke to another person at Gynem - Richard who was great and he had arranged a taxi pick up for us right away. I spent almost the whole day trying to get a hold of Linda to arrange a taxi cab for us. My egg retrieval was on Thursday and we were flying back to Canada on Friday. Imagine trying to sort all this out while being sedated couple of hours before. Instead of me taking it easy after the egg retrieval I spend at least 4-5 hours trying to get a hold of Linda. To make a long story short our treatment did not work. Doctors are not knowledgeable and they walk around the clinic as if they are gods and you are suppose to bow down to them. We flew back to Canada and No follow up call or Email from anyone to even say we are sorry things didn't work out for you. I do not have money to throw away like they thought we did. There is a lot more bad experience that we have witnessed at this clinic however I feel like this is enough for others to get the point. I am not writing this because our treatment did not work. Our treatment didn't work the first time in Canada either however doctors were more caring, more knowledgeable, more informative of the situation and we had way better results here in Canada the first time than we did in Czech Republic. Only reason we choose to go here is like I said too much false information on the internet and in the end the cost was the same as in Canada when you include all the other expenses.