Fertility Treatment Center is a fertility and reproductive medicine clinic located in Tempe, Arizona, specializing in comprehensive infertility diagnosis and treatment; the practice offers IVF, IUI, ovulation induction, pre‑implantation genetic testing (PGT), frozen‑egg and frozen‑morula programs, ICSI, and personalized low‑tech to high‑tech options tailored to each patient’s needs. Founded in 1990 by Dr. H. Randall Craig, MD, FACOG, the center’s team of board‑certified infertility doctors, clinical, laboratory, and research staff hold advanced sub‑specialty training and provide 24‑hour physician coverage, ensuring continuous support and compassionate care. FTC distinguishes itself with pioneering achievements such as Arizona’s first frozen‑egg IVF pregnancy, the world’s first frozen morula embryo cryopreservation, and the region’s first ICSI and PGD pregnancies, while maintaining one of the highest overall success rates—particularly for patients over age 35—and a low cost‑per‑pregnancy model where 74 % of cycles involve cost‑effective IUI. Financial counseling, transparent pricing packages, low‑interest financing, and contracts with major insurers (Aetna, Blue Cross Blue Shield, Cigna, Humana, Tricare, UnitedHealthcare) further ease access, and patient‑focused services include video testimonials, dedicated support staff, and a commitment to never refuse care based on age, FSH levels, or follicle count.
Why choose Fertility Treatment Center?
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Expert, Personalized Care
Dr. Craig evaluates each case in detail and outlines several evidence‑based treatment pathways, allowing couples to choose the protocol that best fits their situation. He stays current with research and adjusts plans as cycles progress, contributing to high pregnancy and twin success rates.
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Compassionate Support Staff
Coordinators such as Amberlee, Daina, and Maggie, along with nurses Angel, Susan, and the front‑desk team, consistently provide friendly, empathetic assistance. Patients describe feeling cared for, with staff remembering names, answering questions promptly, and offering emotional reassurance during ultrasounds and procedures.
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Clear Communication & Scheduling
The clinic’s phone lines, email responses, and patient portal deliver rapid replies, often within an hour. Appointment scheduling aligns with patient availability, and reminders are sent automatically, reducing wait times and uncertainty.
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Transparent Pricing & Options
Initial consultations include itemized cost estimates, and no hidden fees appear after treatment begins. Patients appreciate knowing exact charges for IVF cycles, medication, and ancillary services before committing.
What to watch out for at
Fertility Treatment Center?
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Billing Delays & Refund Issues
Several patients report prolonged disputes over refunds for cancelled cycles, with accounting departments holding funds for months and providing limited explanations. This creates financial stress despite the clinic’s otherwise transparent pricing.
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Inconsistent Bedside Manner
While many staff members are praised for kindness, some ultrasounds and consults are described as rushed, abrupt, or lacking thorough discussion. A few patients felt hurried during appointments, leading to confusion about next steps.
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Administrative & Coordination Gaps
Instances of missed calls, delayed portal updates, and unresponsive coordinators have been noted, especially when primary staff are on vacation. Some patients experienced appointment cancellations without adequate notice.
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Confidentiality Concerns
A supervisor was reported to share patient information with others, raising privacy concerns and prompting caution for future visitors.
