Fertility Specialists Medical Group

I’ve worked in the medical field for many years and have never experienced such poor service. The only kind person here is Dr. Shelly, but Dr. Morales is purely money-driven and lacks empathy. She refuses to allow direct contact and won’t respond to a single patient without additional payment. I paid for a consultation where I was misinformed, and when I reached out to the front desk with follow-up questions related to that same appointment, I was told I’d need to book and pay for another consultation. (If there are any medical negligence lawyers, please look into this clinic.) This is by far the WORST clinic I have ever visited. They reel you in with treatments, and once you’ve invested your time, you’re stuck with a provider who constantly takes without giving. The reviews speak for themselves—this place is awful. Irene, the receptionist, is probably the worst of them all and deliberately says things to frustrate patients. For example: Me: One of my consultations was cut short due to a disconnection. Can you assist me with rescheduling and waiving the payment? Irene: No, you would have to pay again. A second time, I called about another issue: Me: I had my follicle count done last year, but your practice never got back to me. Can someone assist me? I don’t want to pay twice for your company’s negligence. Irene: You would have to start all over because it has been a year. She then mentioned she could transfer me to the financial department for more information—but that had nothing to do with my concern. I was also cut off during an appointment with Dr. Morales due to a poor connection. When I rescheduled, they billed my insurance over $100 twice and asked me to pay the deposit twice. On top of that, they were going through internal changes and failed to inform me of my results. I ended up going to a different fertility clinic, which was significantly better, but they advised me to stick with one provider since multiple procedures had already been performed. So, reluctantly, I returned here—only to be told that since it had been nearly a year, I would need to restart all the procedures and pay the original amount again due to their lack of organization. At this point, I may gather other patients to share their experiences and explore possible actions because this clinic should not be allowed to treat customers this way. To make matters worse, I had been communicating with Keila, who was sending me information and responding to emails—until she suddenly stopped without warning. Not even an automated message was set up to inform me of her absence. After a month of no response, I contacted the clinic again, and Irene told me: “You should just email our public email because when employees are not in the office, you won’t get a response.” That is not an acceptable way to handle customer service. If an employee is unavailable, an automated email should inform patients to reach out elsewhere. Keila was originally handling my case, so how was I supposed to know I needed to switch to a public email? This clinic is disorganized, unethical, and focused only on profit. Avoid it at all costs.

I don't recommend it.

FSMG is such a compassionate, responsive, patient-centered clinic. I feel that the care I’ve received has been nothing but top notch. Dr. Médica in particular is so kind and thoughtful. I am pretty anxious about medical things and I felt confident doing the retrieval surgery because of her. She is so capable and understanding. She answers all my many questions with kindness and clarity. We delayed doing the egg retrieval process because of my anxiety around it and she was so patient with me and never pressured me. I messed up my medication and it got delayed from the pharmacy a few times- FSMG always had a solution and tried to help me. All the nurses, coordinators, receptionists, and other doctors and staff have been nothing but helpful, responsive, and kind. I am very grateful to FSMG for prioritizing my care and safety and really recommend them. I wish, if I hopefully am successful, that Dr. Médica could be my OB, that’s how much I love her. Thanks FSMG!

Not a good company - their paperwork (they repeat several questions in their lengthy paperwork - wasting clients time) and financial disclosures/customer service is very unprofessional. Dee and Denise (I believe their names were) just treated me very unprofessionally on the phone. Dee kept cutting me off and telling me that ALL of their patients understand their insurance coverages. Not kind or professional people. Avoid them.

I strongly encourage anyone considering this facility to carefully reconsider their options. My experience has been deeply disappointing, and it's crucial to recognize that genuine, personalized care is essential. Despite Dr. Shelly's polite demeanor, it became clear that her engagement lacked sincerity and commitment. This facility does not prioritize meaningful interaction or individualized support. For your well-being and satisfaction, seek out providers who are truly dedicated to listening and addressing your needs. Your time and resources are valuable—invest them in a place that genuinely cares and supports you.