TFP Medisch Centrum Kinderwens Leiderdorp b.v. – Reviews and Prices

This was my experience today:
I got a few forms at the doctor’s office and was told that I should fill it out and give it back to the secretary.
I took the time to finish the form, but there was a very important question I didn’t know how to answer:
Me(P): should I decide it myself?
Secretary(S): I will ask for you
The answer turned out to be yes.
P: I need time and information to think it through
S: Then you can take the forms home and bring it back at your next appointment.
I wasn’t offer that option in the beginning, otherwise I would have left already. After making all the efforts, I didn’t want to leave with something unfinished.
P: I don’t want to take it home.
S: you can either fill everything in or take it home
P: I find it very inflexible. If that’s the only choice I’ll put something random for now.
A: you can change it later but then you need to fill in the whole form again.
P: that’s annoying. I am asked many questions today. They had multiple chances to bring this up to me so I could think about it at least. Can you pass this on to the doctor, so they might take it into account in the future?
A: I will register it in the system but there is nothing else I can do. It was in your portal, you could have read it before (I got no notification about that at all before my appointment. Only today during my appointment. So what she said was not accurate).
P: I didn’t have it.
S: You should think about it for yourself
P: I at least need to know what’s in there to be able to think about it.
S: Then you take it home, think about it and bring it back at your next appointment
P: I don’t want to take it home. It’s raining outside and I don’t have a folder. I really prefer not to.
At some point I raised my voice a little bit, which was faaaar away from screaming.
S: you should not talk to me like that. You can’t talk that loud. I am respecting you and I expect the same back.
I calmed myself down, and asked about my next appointment.
S: you will get an notification when the appointment is made
P: what if I can’t make it?
S: then you call us back.
P: why don’t we do it now. I’m already here. Otherwise it might also increase YOUR workload too.
S: I’ll look into the system. What about 7 January at 2 pm.
P: How long does that appointment last? Can I get back to the train station before 4? I travel off peak hours.
S: I am not sure.
P: then I would prefer an earlier slot
S: you travel before 4, right?
P: yes
S: what about 6 January at 2 pm.
P: I told you. 2 will not work… You said there was an option on the 13th?
S: but then you have to wait half an hour for the blood test.
P: that’s ok. I’ve waited half an hour just now anyways.
S: ok. We don’t normally do that (making appointment at the reception); there are many people waiting.
P: well, it didn’t have to take that long…
———-
Also last Monday I received an email. They asked me to confirm my appointment. I replied the next day and asked a question.
They called me 3 times without appointment on Friday. I couldn’t pick it up. I tried to call them back. The first time I was in a queue and couldn’t reach them after a few minutes; the second time they were at lunch break and then a long internal meeting. I sent an email and told them that I would love to get a response by email. No reply.
I sent again an email this morning and told them I would only be on time if they reply before 9:30. They called me at 9:40 and didn’t know my question (reason was “we got 100 emails every day”; I am sure they could see the email thread).

I think respect doesn’t mean always staying calm (it is actually even more annoying if they kept calm without doing their job properly😅); to me being respected means that they HEAR what I say and respond to it responsibly. I didn’t get that from the secretary.

Apart from the difficult communication with the secretary, the doctor and the social worker were great!!! I enjoyed the talk with them 100 percent.

Edits: I had to delete some details due to privacy.

This was my experience today:
I signed up to be an egg donor and went to the appointment. I got a few forms at the doctor’s office and was told that I should fill it out and give it back to the secretary.
I took the time to finish the form, but there was a very important question I didn’t know how to answer: the number of family I want to donate to:
Me(P): should I decide it myself?
Secretary(S): I will ask for you
The answer turned out to be yes.
P: I need time and information to think it through
S: Then you can take the forms home and bring it back at your next appointment.
I wasn’t offer that option in the beginning, otherwise I would have left already. After making all the efforts, I didn’t want to leave with something unfinished.
P: I don’t want to take it home.
S: you can either fill everything in or take it home
P: I find it very inflexible. If that’s the only choice I’ll put a random number for now.
A: you can change it later but then you need to fill in the whole form again.
P: that’s annoying. I am asked many questions today. Either the doctor or the social worker had multiple chances to bring this up to me so I could think about it at least. Can you pass this on to the doctor, so they might take it into account in the future?
A: I will register it in the system but there is nothing else I can do. It was in your portal, you could have read it before (I got no notification about that at all before my appointment. Only today during my appointment. So what she said was not accurate).
P: I didn’t have it.
S: You should think about it for yourself
P: I at least need to know what’s in there to be able to think about it.
S: Then you take it home, think about it and bring it back at your next appointment
P: I don’t want to take it home. It’s raining outside and I don’t have a folder. I really prefer not to.
At some point I raised my voice a little bit, which was faaaar away from screaming.
S: you should not talk to me like that. You can’t talk that loud. I am respecting you and I expect the same back.
I calmed myself down, and asked about my next appointment.
S: you will get an notification when the appointment is made
P: what if I can’t make it?
S: then you call us back.
P: why don’t we do it now. I’m already here. Otherwise it might also increase YOUR workload too.
S: I’ll look into the system. What about 7 January at 2 pm.
P: How long does that appointment last? Can I get back to the train station before 4? I travel off peak hours.
S: I am not sure.
P: then I would prefer an earlier slot
S: you travel before 4, right?
P: yes
S: what about 6 January at 2 pm.
P: I told you. 2 will not work… You said there was an option on the 13th?
S: but then you have to wait half an hour for the blood test.
P: that’s ok. I’ve waited half an hour just now anyways.
S: ok. We don’t normally do that (making appointment at the reception); there are many people waiting.
P: well, it didn’t have to take that long…
———-
Also last Monday I received an email. They asked me to confirm my appointment. I replied the next day and asked a question.
They called me 3 times without appointment on Friday. I couldn’t pick it up. I tried to call them back. The first time I was in a queue and couldn’t reach them after a few minutes; the second time they were at lunch break and then a long internal meeting. I sent an email and told them that I would love to get a response by email. No reply.
I sent again an email this morning and told them I would only be on time if they reply before 9:30. They called me at 9:40 and didn’t know my question (reason was “we got 100 emails every day”; I am sure they could see the email thread).

I think respect doesn’t mean always staying calm (it is actually even more annoying if they kept calm without doing their job properly😅); to me being respected means that they HEAR what I say and respond to it responsibly. I didn’t get that from the secretary.

Apart from the difficult communication with the secretary, the doctor and the social worker were great!!! I enjoyed the talk with them 100 percent.

DO NOT USE THIS CLINIC. I was excited to work with them as they advertise a “no waiting period” – but when I called to set up an appointment they told me that this offering is only for heterosexual couples and that LGBT couples need to undergo a three-month waiting period. I thought it must be for legal reasons but when I asked they said some doctors won’t work with LGBT people, but “don’t worry it’s not discriminatory.” That is so obviously discriminatory I am honestly shocked and would recommend everyone take their business elsewhere.

Had very good guidance from start to finish. We always thought along with us in a flexible and empathetic manner. Thanks again for your help!

I felt very much at home here.
Well guided throughout the process.
Really took the time for me, no unnecessary delays.
There is a waiting list. But once you are in treatment you can really go for it.
Treatments also continue during the weekend. That is not the case everywhere.
In short, very satisfied.

Honestly, my experience was not good. Already its hard to be going trough fertility issues and the service they provided was not very comforting.
Most of the doctors are in a bad mood or seem to be bothered by your questions or situation. Even being cinical at some point…
There are some nice people in the pharmacy and nurses… but the doctors don’t show empathy.
Many things, like making appointments, asking for guidance, etc was just difficult .
Also they don’t communicate all the options and extra services we can opt for… like receptivity tests… i found out at the very end of the IVF round that such test was available there.
Im just dissappointed with the whole experience.

Second IUI process only started at mck.
We already have a beautiful 2.5 year old daughter and the second is on the way.
Great experience at the mck, always clear explanation!
Everyone is always friendly and professional.
Highly recommended!

My girlfriend and I went to the MCK for help with pregnancy. I personally found that quite a difficult step. Fortunately, the MCK team understands this very well and as soon as you enter, you will be helped pleasantly and professionally.
After a 6-month process, we are happy and grateful to have a little one on the way.

We are enthusiastic about the team that guided us! Practitioners and other employees are professional and friendly, pay attention to you as a couple and as an individual and what this process does to you.

Even if you want to talk/discuss/think about any difficult decisions, professional guidance is a good place to do so (which has personally helped me a lot).

Very friendly and professional staff. We especially cherish the memories of the visits to our dedicated doctor.

My experience as a BAM (21 years) at MCK. The website, despite extensive searching, did not clearly state that an assessment by a social worker was part of the process; it only mentioned their support for those who were having a hard time, MCK was impossible for me to reach, and I had to go after it myself. The case manager said that I could be placed in a high profile (in terms of contact moments). But I could indicate my preference in the form. However, this was never short-circuited, and I was not contacted further. The much promised guidance was nowhere to be found. During a conversation with a social worker I didn’t feel good. I was actually forced to start a relationship, and that I am too young (while you can register from the age of 18). I have followed help programs and was honest about this. DO NOT do this, you will be written off immediately. Someone I had with me as support was completely rejected by the social worker, because she was pointed out her mistakes, as she did not have her things in order. I had sent her another email, and they would discuss it again. Afterwards the social worker was ill, and I was kept informed about this. The 3rd week I heard nothing at all, and I was unsure. I left here since I didn’t get a fair chance. And I and my network have been treated with disrespect.