Medfem Fertility Clinic

User rating: 0 (63 reviews)

Location: South Africa

Why choose the Medfem Fertility Clinic?

Exceptional Medical Care
Medfem boasts a team of highly qualified fertility specialists like Dr. Rodrigues and Dr. Clark, who are known for their attentive and thorough care. Many patients highlight that they felt supported and understood throughout their fertility journeys, making the process less daunting.
Compassionate and Attentive Staff
Patients frequently commend the nursing team for their kind, attentive care, often remarking on their impressive bedside manner and ability to provide emotional support during difficult times.
Clean and Professional Environment
The clinic is noted for its immaculate facilities, which contribute to a sense of comfort and professionalism. Numerous reviews appreciate the overall cleanliness of the clinic and its well-maintained areas.
Successful Treatment Outcomes
Many patients report positive results, with several mentions of successful pregnancies following treatments at Medfem. This efficacy is a significant factor in the clinic's reputation and patient referrals.
Supportive of Diverse Needs
Medfem provides tailored support for patients with diverse fertility issues, such as PCOS, as seen in the experiences shared by long-term patients who commend the personalized care received during treatment.

What to watch out for at Medfem Fertility Clinic?

Rude Customer Service
A number of reviews highlight experiences with the reception and billing staff as less than satisfactory, citing instances of rudeness and insensitivity, which can detract from the overall experience despite the high-quality medical care.
Cultural Sensitivity Issues
Some patients, particularly from diverse backgrounds, have expressed discomfort and feelings of discrimination, suggesting that staff training in cultural competence is needed to ensure all patients feel welcome and respected.
Long Wait Times and Scheduling Issues
Patients noted frustrations with the clinic's first-come, first-served policy, resulting in long wait times for appointments and scans, making it inconvenient for those traveling from afar.
Inconsistent Communication
There are complaints regarding insufficient communication regarding procedures and billing, which can create confusion and dissatisfaction among patients who expect clarity and support from their healthcare providers.
Limited Pharmacy Support
Some reviews reflect challenges in obtaining medication from the clinic's pharmacy, indicating that there might be stricter policies which can complicate access for patients needing immediate assistance, thereby creating an additional layer of stress.

2 latest reviews of Medfem Fertility Clinic

Musa on Thursday, 27 February 2025

It’s a pity the 2 white ladies at the reception are very racist they can’t even hide it..I went there for a 7am appointment,got there 6;45 am was told to take a seat none of them came to update me to why I had to sit until 8;30 watching people who came after me being attended to until the lady from the lab came looking for me she was also surprised why I’d not been told to go straight to the lab by the 2 Afrikaans ladies at reception.they really made me feel like a piece of nothing which is not fair coz we pay lots of money of which contributes to their salary..they just looked at me and spoke in Afrikaans not bothered about attending to me but every white patient who came through they’d smile at them & take them to the doctor’s rooms

Calvin on Wednesday, 05 February 2025

After being told it’s not a viable pregnancy and a lose, just go to accounts for 1 scan and pay 4k oh and think about IVF cause that’s the plan cause everyone has 150k in briefcase the only thing the doctor is worried about is money. So great experience to know Medfem is money hungry

Load more reviews