User rating: 2.3 (101 reviews)
Location: United Kingdom London
Why choose the Lister Fertility Clinic?
- Compassionate and Knowledgeable Staff
Patients consistently praise the warmth and professionalism of the staff, particularly Dr. Jaya Parikh and Dr. Khalil, who provide tailored care and emotional support throughout treatment. Their approach not only addresses medical concerns but also fosters a trusting relationship that helps patients feel valued and understood. - High Success Rates
Many reviews highlight successful pregnancies after treatments at the Lister Fertility Clinic, with numerous patients sharing their joy of welcoming healthy babies. The clinic’s ability to handle complex fertility issues and provide personalized treatment plans increases the chances of success. - Efficient Treatment Process
The clinic is commended for its organized and efficient procedures, enabling quick appointments and timely updates. Patients appreciated the proactive communication from the embryology and nursing teams, contributing to a smoother treatment experience. - Customized Care Plans
Patients benefit from individualized treatment plans that address their specific fertility challenges. Reviews indicate that the clinic takes into account various medical histories and personal circumstances, allowing for a more effective strategy tailored to each individual. - Welcoming and Supportive Environment
The clinic's environment is often described as warm and inviting, where patients feel comfortable discussing their concerns. Staff members provide encouragement and the emotional support needed during a challenging time, making the treatment experience more positive.
What to watch out for at Lister Fertility Clinic?
- Billing and Charge Transparency
Several reviews mention issues with overcharging and lack of clarity regarding additional costs for tests and medications. Patients are advised to keep careful records and seek clarity on financial matters to avoid unexpected expenses. - Inconsistent Quality of Care
Though many patients report excellent experiences with certain staff members, others expressed concerns over inconsistent care levels depending on the team members they encountered. This variability can lead to frustration and uncertainty for patients seeking reliable treatment. - Potential For Delays and Punctuality Issues
Acknowledged by some reviews, the clinic has garnered criticism for delays in appointments and sessions with doctors or nurses. This busy clinic atmosphere can feel hectic, impacting patient experience during critical treatment times. - Variable Experience Based on Medical Staff
Some patients have noted discrepancies in their experiences based on which doctor or nurse they interacted with, suggesting that expertise and empathy can vary widely among the clinic's team. This inconsistency can cause concern for those with specific treatment needs. - Stressful High-Stakes Environment
The nature of fertility treatment is inherently stressful, and while many staff members provide considerable support, some patients feel the pressure and emotional weight of the process is not adequately recognized or alleviated, especially during difficult treatment phases.
10 latest reviews of Lister Fertility Clinic
Absolutely terrible. It has taken me two years to recover emotionally when I ought to have done a second cycle there an then. I couldn’t bear it because of the emotional trauma experienced by me owing to the complete and utter lack of professionalism from this clinic.
I had planned my entire life for my December cycle (time off work, support from my sister who also booked time off work). I bought the drugs, I had all the nurses appointments and the initial doctor’s consultantion and not once did anyone tell me that the clinic closes over the Christmas period. I found out by chance. This completely supported my plans and if I didn’t stumble upon the information, I would have proceeded with injections, turned up for scans and retrieval only to find the clinic and the hospital closed.
I made a formal complaint to which their response was that they found no wrong doing. I guess this is typical of a situation like this because of course their staff would have lied during investigations.
Anyway, I had already paid so I had to do it with them two months later. Retrieved less eggs than predicted. Obviously medically can’t be proven but I believe this is connected to the stress the clinic caused me. They wouldn’t even give my money back so I could consider elsewhere. They agreed that the remainder of my communication would be with a doctor of my choosing. I chose the Dr I had for my initial consultation who was fine to begin with. But after retrieving my eggs, didn’t even bother to come and see me in person in the hospital room, just a 30second phone to tell me how many eggs were retrieved.
My experience of this place is that this is a factory farm for egg freezing etc. No one actually cares about the women and people in front of them.
I actually hate these people for how they made me feel.
They apply the same plan to everyone without giving specific attention to individual needs. Initially, they created a plan for me, but on the start date, I noticed that the injection dosages were different from what they had originally told me. I had to call them to confirm which dosage was correct. When I reached out, their response was dismissive: “It’s okay, it doesn’t make a difference. Let’s just follow whatever you suggest!” It felt like I was left to manage my own medication. Throughout the process, there were so many errors which showed no coordination between teams. They kept asking me about my medication, my plan as if I was the doctor. I constantly tried to reach a doctor, but it was nearly impossible to speak with anyone. The entire experience felt like being part of a factory, with no attention given to individual needs. The planning was also very poor. Additionally, they had assured me that the initial pregnancy scan was included in the package, but later, I was charged for it. Unfortunately for the money it charges, I would definitely not recommend this place….
“I Highly Recommend This Welcoming and Supportive Team!”
There most welcoming and friendly team to help guide you through your journey and answer any questions. Would highly recommend!!!!
“Dr. Jaya Parikh Made My Fertility Journey Comfortable and Supportive!”
We had a fantastic experience with Dr. Jaya Parikh. I was very nervous going into the fertility journey but Dr. Jaya put me at ease and made me very comfortable, explained the process thoroughly and put down all the options for us. She was encouraging, always smiling, empathetic, extremely compassionate and kind. She also tailors the treatment to individual needs and circumstances for the best individual results rather than a one size fits all approach. I have only positive things to say about Dr. Jaya felt I was in safe and expert hands under her care. The staff at Lister was also extremely caring, supportive, friendly and empathetic including the nurses, sonographers and the entire team. I would highly recommend Lister and Dr. Jaya to anyone wanting to start their fertility journey.
“Frustrated by Unpunctual Appointments with Doctor and Nurse”
Appointments are not punctual, either ones with doctor or with nurse
“Grateful for a Seamless and Successful IVF Journey with Dr. Khalil”
I cannot express enough gratitude for Dr. Mohamed Khalil and his incredible team. From start to finish, our IVF journey was absolutely seamless. Dr. Khalil made us feel supported every step of the way, with his expertise and compassionate care shining through at every visit. The entire process was smooth, stress-free, and, most importantly, successful! We couldn’t have asked for a better experience or outcome. Highly recommend!
Diverse and Friendly Team at Lister Fertility Clinic Helps Me Achieve Pregnancy on First Try
I had generally good experience with Lister Fertility Clinic. I had egg sharing with them.
The team seemed really friendly. I am not white and British so i am used to be treated really poorly in the UK. But the employees in this hospital were completely different. I felt like in a normal country haha. I guess it is also because the team is very diverse.
It seemed they knew what they were doing, I am pregnant now (first try).
I liked the videos / tutorials they make people complete before they start.
There were some minor issues the main one probably that there are some additional costs for some drugs and tests / drugs and tests when you get pregnant. I think they could be more transparent about that. The nurses were sometimes very nice and lowered the cost.
I also did not really see any doctors, basically only nursers and sonographers which felt a little weird.
Also, they should probably mention how many tests and examinations the process includes. I kind of knew, but kind of (it was a lot).
Avoid Dr. Faris for unreliable results and unfriendly receptionists
Working to grab the money. Of course no one can predict results but they are not reliable. Stay away from Dr Faris. Receptionists are grumpy too.
Mixed Feelings: Generous Rooms and Friendly Staff, But Watch Out for Overcharging
Bit of mixed feelings. The sweet part is that: the rooms are generous (although sadly easy to be lost in the building), the staff is warm, welcoming, nice and friendly and the doctors work really quickly. The bitter part is that: at the second instance they try to overcharge so you gotta be on your toes all the time… The first one took over a month to get corrected, and now just raised the second overchanging complaint. If you experience this make sure you have everything in writing and if you provide them with these evidences I am sure the issue gets easier to be resolved. But still, it is very annoying they do this…
Life-changing fertility clinic with caring and professional staff – a recommendation from personal experience.
Fantastic experience: a lovely, warm, caring and professional team I would recommend to anyone seeking fertility advice.
We had treatment here for a year and a half, and got very close with the caring nurses and dr’s. They made the whole experience lighter to carry, offering encouraging smiles and positivity along the way. We’re expecting a little girl now and couldn’t be more excited and grateful. Would especially like to thank Dr Thum and Liz the sonographer.
Lister Fertility Clinic price list
The Lister Fertility Clinic price list can be found on their website.
Photos of Lister Fertility Clinic
Location Lister Fertility Clinic
The Lister Hospital, Chelsea Bridge Rd, London SW1W 8RH, UK (Find on Google Maps)
Phone number: +44 20 3993 8381
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About Lister Fertility Clinic
HCA UK is a premier healthcare provider renowned for delivering exceptional patient care across various medical specialties. With a focus on advanced treatments and cutting-edge technology, the clinic boasts a team of world-leading consultants and nurses who are dedicated to ensuring patients receive the highest standard of medical attention. HCA UK offers a wide range of services, including cardiac care, cancer treatment, orthopaedics, gynaecology, fertility services, and paediatrics, in addition to general practice and urgent care. The facilities, which include state-of-the-art hospitals and specialized clinics, are strategically located in key areas such as London and Birmingham. Patients can expect pioneering technologies like the revolutionary da Vinci robotic-assisted surgery system and comprehensive support throughout their treatment journey, including free counseling services for fertility patients. Committed to excellence, HCA UK guarantees a patient-first approach, ensuring each individual's needs are met with compassion and expertise.
Opening hours
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed