Family Matters Fertility Centre
About Family Matters Fertility Centre
check_circleWhy choose Family Matters Fertility Centre?
- check_circle1. Compassionate CareThe clinic provides attentive, empathetic support throughout pregnancy and fertility journeys. Dr. Q reassures anxious patients with calm explanations, and Dr. Moegi takes time to answer every question thoroughly. Patients describe feeling safe and valued during each visit.
- check_circle2. Expert Medical TeamDr. Q Diale, Dr. Moegi, Dr. Katia, and Dr. Langa are recognized for extensive knowledge and precise clinical skills. The team handles complex cases such as high‑risk pregnancies, myomectomies, and IVF cycles with high success rates. Their professionalism is consistently noted across many experiences.
- check_circle3. Warm Welcoming AtmosphereReception staff greet patients with smiles, friendly conversation, and a soothing environment that includes worship music. The clinic’s décor and personal touches make patients feel at home, reducing stress during appointments and procedures.
- check_circle4. High Success OutcomesMultiple families report successful pregnancies after previous miscarriages and successful IVF cycles resulting in healthy babies. The clinic’s effective fertility protocols and attentive monitoring are credited for these positive outcomes.
- check_circle5. Efficient In‑Room SchedulingWhen appointments run on time, Dr. Q’s punctuality eliminates waiting queues, allowing patients to plan their day confidently. The streamlined flow within examination rooms contributes to a smooth clinical experience.
warningWhat to watch out for at Family Matters Fertility Centre?
- warning1. Appointment DelaysPatients frequently encounter hour‑long waits despite having booked specific time slots. Scheduling changes without prior notice have been reported, leading to frustration and perceived unprofessionalism.
- warning2. Phone UnresponsivenessCalls to the clinic often go unanswered, and callers are redirected to office hours repeatedly. This lack of timely communication hampers appointment coordination and information gathering.
- warning3. Pricing InconsistenciesFee quotes given at reception sometimes differ from those listed on the website or Instagram page. Patients have experienced varying charges for identical services, creating uncertainty about total treatment costs.
- warning4. Unclear Doctor RotationsWhen a preferred doctor such as Dr. Q is unavailable, patients may be assigned to another gynecologist without prior notice. The lack of transparency about staff schedules can affect continuity of care.
- warning5. Limited Transparency on FeesDiscussion of fees is occasionally omitted during consultations, leaving patients to discover costs only after services are rendered. Clear upfront pricing would improve trust and satisfaction.
Family Matters Fertility Centre — Patient Reviews
I had a beautiful and safe delivery, and my overall maternity care was excellent. My delivery was handled with great professionalism and care by Dr Mojela, and the maternity care I received throughout…
Had a positive appointment with Dr Moegi. He was attentive, informative and knowledgeable. Waited until after the review to assess his good nature.
I had an appointment with Dr Moegi yesterday 28/08/25 and all i can say is that i know i am in good hands. the doctor took time to answer all my questions and was attentive and informative. He is very…
Friendly and understanding experience with Dr. Moagi. Welcomed with a friendly personality. Helped feel comfortable to speak about needs.
It was my first time meeting Dr Moagi, I met a friend.Someone that made me comfortable to speak to him freely and without even explaining much what I needed help with.He just understood what kind help…
Patient had a positive experience with IVF treatment at the clinic. The staff was friendly and communication was good. The pricing was reasonable and the outcome was positive.
Never picks ups phone calls , that’s very telling of how their practice is run not gonna bother myself !
I had a great experience with Dr Q and her team, they were all professional and exceptional. Always welcoming with smiles and responds to queries swiftly.
Thank you to Dr Katia for helping me through a very stressful and scary time. The amount of care and knowledge that you have, was a balm to my anxious mind. I have been with Dr Q since 2016 and can ho…
Firstly the practice needs to work on their appointment booking because there is no way that one books an appointment and gets there only to wait an hour before being attended to (mind you this happen…
I had a very disappointing experience with Dr Q Diale, the gynecologist. We booked an appointment 5 weeks after finding out we were pregnant. On the day of the appointment, our time slot was changed …
What an amazing human being and incredible doctor, if you are looking for kindness, compassion and overall professionalism, then Dr Q is definitely for you, Dr Q and her friendly staff are the embodim…
Exactly two years ago 06/04/2022, I walked into Dr Q’s facility for the first time carrying cell masses of a foetus that passed a month before(had a miscarriage). This was my 3rd loss & she said w…