Home / Germany / Duesseldorf / UKD – University Fertility Center Dusseldorf (UniKid)

UKD – University Fertility Center Dusseldorf (UniKid)

location_on

Duesseldorf, Germany

Open

3.2

starstarstarstarstar

See all reviews

calendar_month Book Consultation

About UKD – University Fertility Center Dusseldorf (UniKid)

Unikid Fertility Clinic in Düsseldorf offers a blend of empathetic care paired with disappointments in service and approach. Many customers praise the kind and professional demeanor of the medical staff, particularly the knowledgeable doctors, leading to successful pregnancies for some. Others, however, report severe issues with organization, communication, and perceived discrimination regarding personal attributes, such as weight. While the clinic has garnered positive results for some couples, others have encountered delays, rushed appointments, and a lack of personalized care that led them to seek treatment elsewhere. Due to these stark contrasts in patient experience, the clinic is recommended with reservations.

Why choose UKD – University Fertility Center Dusseldorf (UniKid)?

check_circle Highly Competent and Caring Doctors
Patients have consistently highlighted the professionalism and empathy of the doctors at Unikid, praising their thoroughness and ability to make patients feel safe and supported during a challenging time.
check_circle Successful Outcomes for Many Couples
Many reviews illustrate successful pregnancies after treatment at Unikid, showcasing the clinic's proficiency in assisted reproductive technologies and quality medical care.
check_circle Empathetic and Supportive Staff
Patients commended the nursing staff and medical assistants for their kindness and attention, describing an emotionally supportive environment that made the treatment journey more bearable.
check_circle Efficient Appointment Scheduling via Email
Though phone accessibility is criticized, patients reported receiving quick responses to emails, improving appointment scheduling and reducing waiting times on-site.
check_circle Collaborative Care Approach
Multiple doctors involved in patient care can be seen as beneficial, as it allows for diverse opinions and treatments, enhancing the breadth of care available to patients.

What to watch out for at UKD – University Fertility Center Dusseldorf (UniKid)?

warning Poor Communication and Organization
Patients have frequently mentioned disorganization within the clinic, including lost documents and scheduled appointments being reassigned without notice, contributing to a stressful experience.
warning Frequent Change of Doctors
Several reviews criticized the rotation of doctors during treatment sessions, leading to a lack of continuity in care and insufficient understanding of each patient’s unique medical history.
warning Discrimination and Lack of Empathy
Numerous patients reported experiences of body shaming and insensitivity from medical staff, particularly concerning weight, which created a detrimental atmosphere and deterred them from further treatment.
warning Difficulties with Telephone Accessibility
Reviewers have noted that reaching the clinic by phone is nearly impossible, which adds frustration when urgent matters arise and can hinder timely communication.
warning Inconsistent Quality of Care
While some patients had positive experiences, others reported a laborious and detached approach to care, with some feeling like mere numbers in a system rather than valued individuals, leading to dissatisfaction with their treatment.

UKD – University Fertility Center Dusseldorf (UniKid) - Patient Reviews

3.2

star star star star star

C*****

4 months ago

star star star star star

A couple had a very stressful experience at Unikid fertility clinic due to long waiting times, lack of empathy from staff, and unclear communication about costs and services. They eventually discontinued treatment and are now experiencing a better experie

I'm writing this review because our time at the Unikid fertility clinic became one of the most emotionally draining experiences we've ever had. My husband and I started there full of hope at the beginning of 2024. But almost a year and a half passed before we even had an actual medical examination and treatment. This long period consisted of numerous external tests, organizational waiting times, and the feeling that we simply weren't making any progress. It felt to us as if every step was being unnecessarily prolonged. What hurt me most was the lack of empathy I experienced from the staff. Especially with such a sensitive and personal issue, I felt the need for understanding and consideration. Instead, when I expressed concerns about balancing this with work, I was advised to speak openly with my employer. This was completely unthinkable for me. Talking about it with my own family was difficult enough, and this recommendation really hit me hard emotionally. Another major problem for us was that we repeatedly felt we weren't given enough information. Some bills came as a complete surprise, including an item for a nutrition/diet program that I personally never used. Only afterward were we told that this was included in the contract. Without a clear explanation beforehand, this felt rushed and unfair. Overall, we felt like we had to figure a lot out on our own and often didn't know what to do next. This feeling of helplessness was very stressful. At some point, we were so emotionally and physically exhausted that we decided to discontinue the treatment and request all our records. But even after that, there were further difficulties. When our new fertility clinic needed the frozen samples, there were further delays. As a result, we couldn't start the next cycle, even though we desperately wanted to continue. After our long history, this was very disappointing and hard to bear. I'm not writing this out of anger, but out of deep disappointment and the desire to perhaps offer some guidance to other couples. Our time at this clinic was very stressful for us personally. In our new center, we are experiencing genuine empathy, clear explanations, and the feeling of being understood and supported for the first time. This is exactly what I wish for every couple embarking on this journey.

Andre Weste*****

4 months ago

star star star star star

Great team and good explanation of the individual procedures.

S*****

4 months ago

star star star star star

High hopes were not met at UniKiD due to working methods and inappropriate behavior. Inadequate communication and team coordination issues led to postponed cycles. Staff seemed unfocused on patient needs.

I came to UniKiD with high expectations – especially since it's a university-based institution with research and development capabilities, I hoped for a certain degree of individual attention, competence, and vision. Unfortunately, I was disappointed in many ways. After a total of eight unsuccessful transfers, I increasingly felt that they were working according to a rigid, one-size-fits-all approach. My situation wasn't addressed individually, nor was any further medical research conducted or new approaches explored to find the underlying causes. Instead, I received statements like, "We'll just try again," or "It should work, shouldn't it?" This attitude increasingly eroded my trust. Organizationally, many things weren't running smoothly either. There were several internal glitches that led to entire cycles having to be postponed – simply due to inadequate communication and coordination within the team. Furthermore, the procedures surrounding the punctures were anything but patient-friendly. There was a feeling of being treated like a factory: After the anesthesia, patients sometimes had to wait for hours on hard wooden chairs in the waiting area – without a recovery room or reclining chair. For a clinic in this price range, that's unacceptable. Even though the doctors themselves were mostly friendly, I felt a general lack of empathy, attentiveness, and the sense of being properly cared for. One particular staff member in the consultation area also stood out for her inappropriate behavior. In conclusion: The expectations of a university-affiliated fertility clinic were in no way met. I cannot recommend UniKiD, neither professionally nor organizationally.

S*****

4 months ago

star star star star star

Patient had 2 unsuccessful IVF attempts at UniKid; received disappointing communication and care. Clinic prioritized expediency over emotional support.

The staff were always friendly, but in my opinion, the doctors were never properly informed, and the explanations left much to be desired. My husband and I were treated at UniKid for almost a year. We went to UniKid on a recommendation, but the empathy leaves much to be desired. I've had several miscarriages without any real reason; diagnostics are definitely not a priority here because they didn't look for the cause. We had our second ICSI cycle, everything looked good, the embryo was healthy and well-developed. Then, on the 9th day after the transfer, I received the result of the hCG test over the phone. The call lasted exactly 25 seconds. We've been trying to get pregnant for several years, and then you get a call like that, without being able to ask questions, without any compassion, without knowing what happens next. They just said, "We have bad news, the test is negative, please stop all medications, you'll start bleeding in 5-7 days, goodbye." That was it! For us, this was the last attempt at this clinic.

Panagiota Apost*****

6 months ago

star star star star star

The reviewer was extremely satisfied with their experience at Unikid Fertility Clinic in Germany. They appreciated the empathetic advice, professional treatment, and personalized care. However, they did experience long waiting times and limited options fo

Unfortunately, I very rarely write reviews. Only when I'm extremely satisfied. That makes it all the more important for me to write this review. When our desire to have a baby remained unfulfilled and we started testing in February 2024, we were simply told terms like too low AMH, too high FSH, and poor sperm count. "Please contact a fertility clinic urgently." Okay, but which one? What does urgent mean? The most horrible feeling is the time pressure with long waiting times! That's the crux of the matter: I'm not writing a review, but I look at other people's reviews to help me make my choice (no matter what) 🤦🏻‍♀️ When I read the reviews from Unikid, I honestly panicked. It seemed possible that I would "get lost" as a patient at a university clinic. A friend who had already been treated at a clinic in Essen and had her dream fulfilled advised me something "normal" yet incredibly important: "Form your own opinion, listen to your gut, and remember – what goes around comes around – after the initial consultation, everything happens pretty quickly." I am infinitely grateful that we waited for the initial consultation at UniKid! NO, you're not just a file here! Quite the opposite ❤️ Every couple, every case, and every "obstacle" is extremely unique. We received empathetic, professional, and very personalized advice and treatment. I also made the best decision to attend a Glückshormon seminar. Led by Dr. Bruns and Dr. Bugler. An irrevocably positive experience that strengthened me and helped us through the process. In all of this, you shouldn't lose yourself as a couple or yourself. I would like to emphasize that we felt respected, treated competently, and well cared for by all the doctors and nurses. Our wish to have children has not yet been fulfilled, as options in Germany are unfortunately limited, but I can highly recommend UniKid to everyone. PS: It's always wonderful and encouraging to see how the entire team, and especially the director, Prof. Dr. Krüssel, are committed to the options, rights, information, encouragement, and procedures for all of us infertility treatments (!). ❤️ THANK YOU 🙏🏻

Contact

call

Phone +49 211 8104060

location_on

Address Geb. 14.75, Moorenstraße 5, 40225 Düsseldorf, Germany (Find on Google Maps) open_in_new

schedule

Opening Hours

Monday: 7:30 AM – 1:00 PM, 2:00 – 7:00 PM
Tuesday: 7:30 AM – 1:00 PM, 2:00 – 7:00 PM
Wednesday: 7:30 AM – 1:00 PM, 2:00 – 3:00 PM
Thursday: 7:30 AM – 1:00 PM, 2:00 – 7:00 PM
Friday: 7:30 AM – 1:00 PM, 2:00 – 3:00 PM
Saturday: Closed
Sunday: Closed

language

More Fertility Clinics in Duesseldorf

Explore other highly-rated fertility clinics in this area

Germany, Duesseldorf

star 4.1 (217)

TFP Kinderwunsch Düsseldorf

TFP Fertility is a leading fertility clinic in the UK, dedicated to helping individuals and couples on their journey to parenthood with over 35 years of expertise in fertility treatments. With eight treatment centers across the country and extensive local support, TFP offers a patient-centered approach, tailoring treatment plans based on individual fertility histories. Their highly qualified team combines compassion with cutting-edge science to achieve one of the highest success rates in the UK, providing a variety of treatment options such as IVF, IUI, and ICSI. To support prospective patients, TFP also hosts free information events where attendees can learn about fertility options and ask questions in a welcoming environment. Committed to exceptional care and continuous improvement in their services, TFP Fertility is highly recommended by 99% of its patients, ensuring that every family has the best chance for success.

Price on request View Profile arrow_forward