The Fertility Center of Oregon
About The Fertility Center of Oregon
check_circleWhy choose The Fertility Center of Oregon?
- check_circle1. Expert Medical TeamDr. Austin delivers comprehensive, patient‑centered care, explaining medical histories and treatment options in detail. Sue Armstrong, CNM, and Michelle Brookey provide knowledgeable guidance and compassionate support throughout hormonal and procedural phases.
- check_circle2. Compassionate SupportStaff consistently demonstrate empathy, making patients feel heard and valued. Multiple accounts highlight the team’s ability to create a family‑like atmosphere, especially during emotionally challenging moments.
- check_circle3. High Success RatesThe clinic has facilitated numerous successful IVF cycles, resulting in births of twins, singletons, and even second‑generation pregnancies, reinforcing confidence in its reproductive expertise.
- check_circle4. Welcoming EnvironmentThe facility is described as clean, pleasant, and culturally competent, with a laid‑back atmosphere that eases patient anxiety and encourages open communication.
- check_circle5. Prompt Follow‑up (when functional)When the system functions well, phone calls and test results are returned quickly, and staff members such as Chris and Kris are praised for timely responsiveness.
warningWhat to watch out for at The Fertility Center of Oregon?
- warning1. Front Desk & Phone IssuesPatients frequently experience unanswered calls, delayed email responses, and a cumbersome automated telephone system, which hampers timely communication with providers.
- warning2. Test Result DelaysSeveral patients report waiting weeks or months for lab results, often requiring repeated follow‑up calls, and occasionally receiving inconsistent or erroneous data.
- warning3. Long Appointment Wait TimesInitial appointments can be delayed by several months, with some individuals waiting over three months after submitting intake forms before being scheduled.
- warning4. Inconsistent Staff InteractionsSpecific staff members, notably Tasha, have been described as rude, pushy, or disrespectful, leading to feelings of bias toward LGBTQ+ and disabled patients.
- warning5. Billing & Insurance ConfusionPatients cite unclear insurance handling, unexpected billing letters, and perceived aggressive collection practices that add stress to the treatment process.
The Fertility Center of Oregon — Patient Reviews
We absolutely love working with Dr. Austin, Camille and their amazing staff! The fertility journey is not the easiest journey sometimes but the support they provide is exactly what we needed to keep g…
Mixed experience with IVF clinic. Front desk and telephone systems are poor. Provider is great.
My provider is great. However, the front desk, telephone systems, and portal leave quite a bit to be desired, which impacts my care and communication with my provider. The front desk never answers the…
The IVF clinic had extremely long wait times, poor communication, and was unresponsive. An initial email from January was not replied to until April. Frustration is evident in the review.
I was never a patient because the wait was so long. I emailed forms to be a patient min-January and the emailed me asking to be a patient 3rd week of April (3.5 months!) just for them to call and sche…
Dr. Austin and his team are the reason my husband is on his way to better health and might have an opportunity at having his first child. …
They milked my hog so aggressively yet with a gentle sense of professionalism that I really appreciated. I would definitely recommend.
Have been going for almost a year now. Communication is lacking, you have to call about twice on average to get a call back on anything other than day 1 cycle info. We had to dig for more info, nothin…
We are going to add our voices to the resounding praise echoing off Google's walls here, at the risk of repetition. At age 46, and saddled with a nasty autoimmune disease, my husband & I didn't t…
The reviewer had a terrible IVF experience at this clinic. The staff was unfriendly and incompetent. The clinic had poor communication and was disorganized.
First off if I could give Zero Stars I would. We have been treated so poorly by this clinic a few years ago, and people are right Kris is wonderful but Tasha needs to go she is so rude and pushy. Ther…
Dr. Austin and his staff are amazing. I’ve never felt more cared for by any other office. Definitely a place that makes you feel understood. Everyone in the office from the business side, receptionist…
I absolutely love this fertility office and the people there. I moved across the country a few years ago and will continue to come back for all of my fertility needs.
The Fertility Center of Oregon — FAQ
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