Regional Fertility Program

17 October 2026

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration with wait times and communication during your visit. We understand that your time is valuable, and we always do our best to keep appointments running on schedule. However, there are times when patients require additional care or attention, which can occasionally lead to unexpected delays. We recognize the importance of keeping patients informed when this happens and appreciate you bringing your concerns to our attention. Your feedback is valuable as we continue working to improve the experience for everyone who visits our clinic.

17 October 2026

Thank you so much for sharing your experience! We're so glad to hear that your first visit was positive and that our team helped you feel comfortable, informed, and supported. We know how important clear communication and compassionate care are throughout the fertility journey, and we truly appreciate your kind words. Wishing you all the best as you move forward!

17 October 2026

Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you had a positive experience with our nursing, reception, and administrative teams, and we appreciate you recognizing their care and support. We’re sorry to hear that other aspects of your experience did not meet your expectations. We understand the time, effort, and emotional investment that can go into attending a fertility consultation, particularly when travelling a significant distance. Every patient deserves to feel heard, respected, and supported, and we recognize how important it is to have adequate time to discuss questions and concerns. We take feedback regarding communication and the patient experience seriously and appreciate you bringing these concerns to our attention. Your perspective is valuable as we continue working to provide compassionate, thorough, and patient-centred care. We sincerely hope we have the opportunity to make things right and provide you with a more positive experience moving forward.

17 October 2026

Thank you for sharing your experience. We are genuinely sorry that the time between your referral and consultation has left you feeling unsupported and let down. We understand that waiting for fertility care can be difficult, and not knowing what to expect during that time can make the wait even harder. We would like to provide some context about how the referral process works. Alberta’s CPSA referral guidance outlines responsibilities for both the referring healthcare provider and the specialist receiving the referral. When an appointment cannot yet be scheduled, the consulting clinic is expected to provide an update to both the referring healthcare provider and the patient at least every 90 days. One of the challenges within our current referral process is that referrals do not routinely provide us with a patient email address, which limits efficient ways we can communicate directly with patients before they are established with our program. We recognize, however, that this does not change the importance of keeping patients informed. We are actively exploring additional technology, including text messaging, to strengthen communication with patients while they are waiting. We use all available referral office resources to reduce our waitlist as much as possible, and we truly wish there were greater overall fertility resources available so patients could access care sooner. The initial consultation is also only one step in the process. Appropriate investigations and testing fall under the Alberta Health Services domain and take additional time before an individualized treatment plan can be developed. While someone is waiting to establish care with our program, their referring or primary healthcare provider remains an important resource for ongoing healthcare concerns. We also cannot safely provide individualized advice regarding ovarian or hormonal health before meeting a patient, reviewing their medical history and completing an appropriate clinical assessment. Your feedback does highlight an area where we can do better: setting clearer expectations from the beginning. Patients should better understand what happens after a referral is received, what communication they can expect while they are waiting, who they should contact regarding ongoing medical concerns, and what the next steps will be once they reach consultation. We never want someone’s first impression of our program to be that they have been forgotten. While we may not always be able to shorten the wait, we can continue working to make the waiting period more transparent and better understood. Thank you for taking the time to share your experience.

6 October 2026

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. As we are committed to protecting patient privacy and confidentiality, we are unable to comment on or discuss individual circumstances in a public setting. Our team strives to provide respectful, compassionate care and support to those we serve. We wish you all the best in your future care journey.

6 October 2026

Thank you so much for your kind words! We’re so glad to hear you felt well-informed and supported by our team. We truly appreciate you taking the time to share your experience with us.

20 September 2026

Thank you so much for your kind words! We’re so glad to hear that you felt comfortable, supported, and well-informed throughout your experience with our team. We truly appreciate you taking the time to share your feedback and recommendation!

20 September 2026

Thank you so much for taking the time to share your experience and for your kind words about Dr. Min, Dr. Paterson, Dr. Wong, and our nursing team. We’re grateful to have been part of your journey and so glad you felt supported, informed, and cared for throughout your time with us. Thank you for placing your trust in the Regional Fertility Program and our team. We’re wishing you the very best of luck, we’re all rooting for you!

20 September 2026

Thank you so much for your kind words! We’re glad to hear you had a positive experience with our team. We truly appreciate you taking the time to share your feedback and wish you all the best!