Ovation Fertility Grand Rapids

Not really impressed. It took several attempts to reach out to them via both email AND phone, with no answer or call back, for me to update my billing information. I would say they don't actually care…

My husband just received a bill in the mail yesterday (due 1/12/25) for a sperm analysis that he paid for right at time of service back in December. Our insurance doesn’t cover this lab so we paid out…

I have been trying to get our storeage account closed for over two months. Signed the documents via email with no confirmation it was closed. Called, after I received a notice from a collection agen…

What's the deal with *multiple instances* of not informing us of or sending us a bill, blaming it on us for not receiving it, then holding our next services hostages until we pay? Why even have a pho…

The customer service representatives aren't very helpful and only respond to very short yes or no questions, or they ignore you, from my experience. It makes me feel uncomfortable contacting them, lik…

Update 3-2023: they bought out The Fertility Clinics embryo storage and tripled the price for storage unless I want to ship my embryos to Nevada. Storage went from $400 a year to $1200 a year, or $600…

Quality care, we are by only in the first few stages, but everything has ran so smooth for us thanks to ovation