location_onCanadaOpen

ONE Fertility

medical_servicesInsemination (IUI),Egg Donation,Spermbank,Genetics,Social Freezing,ICSI,Surrogacy,Embryo donation,IVF,IVF with Donor Eggs,Egg Freezing,IUI
calendar_monthBook Consultationcall+1 905-634-4440
3.3
starstarstarstarstar
115 reviews
See all reviews

About ONE Fertility

ONE Fertility is a fertility clinic located in Burlington, Ontario, specializing in comprehensive reproductive endocrinology and personalized assisted‑reproduction care; affiliated with McMaster University, the clinic blends evidence‑based medicine with a collaborative, patient‑centred approach that welcomes diverse families and emphasizes compassionate support throughout each unique journey to parenthood. Core services include timed intercourse, intrauterine insemination (IUI), in‑vitro fertilization (IVF) with optional ICSI and pre‑implantation genetic testing, fertility preservation (egg, sperm, embryo freezing), third‑party reproduction, recurrent pregnancy loss evaluation, and on‑site fertility testing, all delivered by a multidisciplinary team of reproductive endocrinologists, scientists, physicians, nurses, and counselors who share knowledge and tailor treatment plans. While specific success rates are individualized and discussed directly with physicians, the clinic highlights low ovarian hyperstimulation risk, routine embryo freezing to enhance safety, and a funded‑IVF navigation service to assist with financial planning. Patient support extends from streamlined referral processing and dedicated nursing lines for medication management to after‑hours emergency guidance, comprehensive educational resources, and inclusive care that respects cultural and personal diversity, ensuring a seamless, supportive experience from initial consultation through pregnancy and beyond.

check_circleWhy choose ONE Fertility?

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    Caring and Compassionate Staff
    Reviews frequently commend the nurses and ultrasound technicians at One Fertility for their caring and compassionate approach, providing support during what is often a highly emotional time. Many patients express gratitude for staff who were attentive, offering timely responses and reassurance throughout their fertility treatments.
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    Successful Initial Consultations
    Patients report positive experiences during initial consultations, praising the expertise of doctors like Dr. Buwembo, who are described as kind, knowledgeable, and attentive. These consultations often create a hopeful environment for patients just starting their fertility journey.
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    Collaborative Team Approach
    The clinic employs a team-based approach for patient care, ensuring that different specialists, from nurses to ultrasound techs, contribute to each patient's experience. This helps to maintain a flow of information, although some patients note that it leads to seeing multiple doctors.
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    Evidence of Positive Outcomes
    Several reviews celebrate the successful pregnancies that resulted from treatment at One Fertility, with patients expressing gratitude for the clinic's role in achieving their family-building dreams. These outcomes provide some reassurance for new patients considering their options.
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    Quick Communication with Staff
    While complaints about overall communication persist, many patients have highlighted the quick responses from nurses, who often returned calls within an hour, thus alleviating anxiety and answering pressing questions during treatment.

warningWhat to watch out for at ONE Fertility?

  • warning
    Poor Communication and Follow-up
    Multiple reviews criticize One Fertility for inadequate follow-up communication, especially after important tests or during a pregnancy journey. Patients feel neglected and often have to initiate contact to receive updates or answers, which can create added stress and frustration.
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    Feeling Like Just a Number
    Many patients express feeling like they were treated as mere statistics rather than individuals with unique needs. The fast-paced environment often results in rushed appointments, contributing to a sense of being devalued despite significant financial investment.
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    Limited Personalization in Care Plans
    Several patients note a lack of tailored care plans or proactive suggestions for testing and treatments, which leaves them feeling under-supported during complex fertility issues. Some report needing to advocate for their own options, which can be disheartening.
  • warning
    Long Wait Times for Appointments
    Long wait times for both consultation and follow-up appointments are commonly cited, contributing to patient frustration. Delays in receiving critical information or adjustments to treatment can hinder a patient's ability to move forward effectively.
  • warning
    Mixed Staff Attitudes
    While many staff members are praised for their kindness, there are reports of inconsistency in service quality. Some patients experienced rude interactions with reception staff or abruptness from nurses, which negatively impacted their overall clinic experience.
3.3
starstarstarstarstar
115 reviews
Based on real patient reviews

ONE Fertility — Patient Reviews

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V*** D.
3 months ago
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I've been working with ONE for a few months now and I am beyond grateful for all of the staff from nurses to admin to doctors, lab techs, etc. Everyone was been so kind, accommodating and thorough. …

C
C*** K.
3 months ago
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Staff here are absolutely lovely! Every time I had an ultrasound, it felt like I was chatting with a friend. They all make you feel very comfortable and welcome. Would recommend to anyone trying to ge…

I
I*** B.
3 months ago
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Did not have a great experience here and thankfully did not have to continue with them. The receptionist is quite rude and it takes forever to get an initial appointment. I’ve also heard they push for…

A
A*** E.
4 months ago
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Like others have stated I’m happy to change my review if things change, but I’m tired of trying to advocate for myself to try new protocols or different things when things fail. If something isn’t wor…

A
A*** W.
4 months ago
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I can’t even get through the phone to speak to them. When you leave a message asking for a call back. You will not receive one. The receptionist is extremely rude.

S
S*** K.
5 months ago
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Couple had successful IVF treatment at local clinic. Staff were very kind. They had an easy time asking questions.

My husband and I received treatment here and were successful; I am now 11 weeks pregnant. All the staff, including the receptionists, nurses, ultrasound technicians, and resident doctors, have been ve…

M
M***
5 months ago
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IVF treatment was conducted at the clinic. The staff was friendly but waiting time was long. Communication was good.

Unfortunately I was sent here by my doctor . One of the receptionists acts like she hates her job and has an attitude every …

H
H*** B.
5 months ago
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Funded IVF cycle through ONE in Burlington was wonderful. Dr. Deniz and staff made egg retrieval smooth. Recommend this clinic.

I am doing the funded IVF cycle through ONE in Burlington- my doctor is Dr. Deniz. I was disheartened to see so many negative reviews of this clinic- my experience has been wonderful (as wonderful as …

K
K P.
6 months ago
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The clinic pushed IVF protocol that limited options. Switching to a new clinic made a difference. The author is now a mom to a baby boy through IVF.

I really wanted to have a positive experience here, but if you don’t neatly fit into their cookie-cutter IVF protocol, it feels like you’re immediately pushed toward donor eggs. I was told that changi…

L
L*** O.
6 months ago
starstarstarstarstar

We had an amazing experience with ONE. Only the best things to say about their staff, process and facility. Highly recommend!

ONE Fertility — FAQ

smart_toyAI-generated
ONE Fertility welcomes single women and offers a full range of fertility options tailored to solo parenthood. Single patients can access timed intercourse, IUI, IVF with own or donor eggs, and fertility preservation services. The clinic’s third‑party reproduction program includes donor sperm and donor egg cycles, as well as gestational carrier arrangements for those who require a surrogate. Comprehensive counseling and psychosocial support are provided to address the unique emotional and logistical considerations of single‑parent family building.

Contact & Location

call
Phone
+1 905-634-4440
location_on
Address
3210 Harvester Rd, Burlington, ON L7N 3T1, Canada
language
Website
onefertility.com

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