location_onCanadaOpen

Markham Fertility Centre

medical_servicesInsemination (IUI),Egg Donation,Spermbank,Genetics,Social Freezing,Surrogacy,Embryo donation,IVF,IVF with Donor Eggs,Egg Freezing,IUI
calendar_monthBook Consultationcall+1 905-472-7128
3.9
starstarstarstarstar
72 reviews
See all reviews

About Markham Fertility Centre

Markham Fertility Centre is a leading fertility clinic located in Markham, Ontario, specializing in comprehensive assisted reproductive services and personalized family‑building journeys; the centre offers expert care for recurrent pregnancy loss, recurrent implantation failure, and advanced reproductive imaging through an on‑site partnership with CARE Imaging, as well as one of the country’s most extensive genetic‑counselling programs. Key services include supported conception, intrauterine insemination (IUI), in‑vitro fertilisation (IVF) – uniquely the only Ontario clinic providing pain‑free egg retrieval – frozen embryo transfer (FET), fertility preservation, 2SLGBTQIA+ family planning, and Health Canada‑approved donor and surrogacy options. Since 1988 the clinic has celebrated high patient‑satisfaction scores and thousands of families created, reflecting its strong success record, while a multidisciplinary team of reproductive endocrinologists and specialists—including Medical Director Dr. Meivys Garcia, Quality Director Dr. Marta Wais, Scientific Director Dr. Crystal Chan, and Reproductive Endocrinologists Dr. Salina Kanji and Dr. Daphne Chong—delivers compassionate, individualized treatment plans. Comprehensive patient support services feature a dedicated patient portal, personalized counseling, inclusive care environments, and continuous communication enhancements such as the new Wawa Fertility partnership, ensuring every patient feels heard, respected, and empowered throughout their reproductive journey.

check_circleWhy choose Markham Fertility Centre?

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    Caring and Knowledgeable Staff
    Patients consistently commend the staff at Markham Fertility Clinic for their empathy, compassion, and professionalism. Many reviews highlight the thorough care provided by doctors like Dr. Chan and Dr. Garcia, who make time to ensure that patients feel understood and supported throughout their fertility journey.
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    Efficient Procedures and Treatment Plans
    The clinic has received positive feedback for its organized and methodical approach to fertility treatments. Many patients mention the comprehensive explanations and structured plans tailored to their individual situations, making complex processes like IVF feel more approachable.
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    Successful Outcomes
    Numerous success stories shared by patients attest to the clinic's effectiveness in helping couples conceive. Many have shared their gratitude after achieving pregnancy, attributing their success to the clinic's focused care and reliable treatment options.
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    Positive Atmosphere
    The overall environment at Markham Fertility Clinic is described as welcoming and comforting by patients. The friendly interactions with staff and the attentiveness they receive during appointments contribute to a sense of community, which is crucial during such a vulnerable period.
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    Responsive Administrative Support
    Patients appreciate the timely responses from the administrative staff, especially when it comes to scheduling appointments and providing updates about treatment plans. This efficiency is noted as a significant factor in reducing patient stress.

warningWhat to watch out for at Markham Fertility Centre?

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    Communication Challenges
    A recurring theme in reviews pertains to difficulties in reaching staff through phone calls or emails, especially during critical moments of treatment. Many patients express frustration at long response times and a lack of clarity in communication regarding their care.
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    Inconsistent Patient Experiences
    While many patients have had positive interactions, others recount negative experiences with certain staff members, particularly at the reception and ultrasound departments. Instances of perceived rudeness or insensitivity have detracted from the overall experience for some individuals.
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    High Wait Times
    Patients have reported lengthy wait times both for appointments and during visits. Long waits in the clinic, especially with full bladders during ultrasounds, have been a source of significant discomfort and annoyance for many.
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    Cost Transparency Issues
    Several reviews highlight a lack of clarity regarding costs associated with various treatments and procedures. Patients desire better upfront communication about potential financial obligations to avoid unexpected expenses.
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    Concerns About Staff Empathy
    Some reviews indicate a lack of empathy displayed by certain staff members, particularly during emotionally challenging times. This inconsistency in care style has led to feelings of being treated as a number rather than a unique individual undergoing personal struggles.
3.9
starstarstarstarstar
72 reviews
Based on real patient reviews

Markham Fertility Centre — Patient Reviews

I
I*** S.
2 months ago
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Dr. Chan and her team of nurses and administrative staff were absolutely amazing. Thank you for supporting me through one of the most difficult times of my life. As I hold my son in my arms today, I a…

S
S*** A.
3 months ago
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this review is for Dr. Chong, specifically. She treated me at a different facility. I now have a beautiful baby, and she was involved in part of that process, but if you feel uneasy with her or notice…

P
P*** L.
4 months ago
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A huge thank you to Dr. Daphne Chong and the amazing nurses at Markham Fertility—especially Nurse Joyce and Nurse Judy. Thanks to their expertise, dedication, and truly caring support, we finally welc…

A
A*** B.
4 months ago
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Eternally grateful to Dr. G and team G. Attentive staff and great communication. Successful treatment outcome.

I am eternally grateful to Dr. G and team G for my little miracle. The nurses are so attentive (I've mainly dealt with Olivia) and I might be bias but I think Celina is the best receptionist ever. She…

N
N*** M.
5 months ago
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Ultrasound team was great (especially Kirby) and Dr Chong was empathetic and helpful the whole way.

M
M*** Ĺ.
5 months ago
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Staff member Susan was very helpful, willing to go above and beyond her duties, and was courteous and friendly.

Susan was Amazing! She was more than willing to help me with my inquires. She was very courteous and friendly. She went above and beyond her job duties. Her demeanor was one of, her assisting in every…

A
A*** G.
6 months ago
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Markham Fertility is an incredible clinic with caring female physicians, providing good results and phenomenal care.

Markham Fertility is an incredible clinic! It’s run by female physicians and I can say they all truly care. I had to do a total of three cycles, but my first cycle was done at another clinic…I can say…

S
S***
6 months ago
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Patient regretted choosing Dr. Wais for IVF, felt emotionally tortured and financially burdened. Treatment was unsuccessful and pregnancy occurred naturally after the patient stopped treatment. The doctor prioritized profits over patient well-being.

I am one of Dr. Wais’s former patients, and I regret ever stepping foot in this clinic. Choosing her for my IVF journey was the biggest mistake of my life, and I will carry that regret forever. When …

G
G C.
7 months ago
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Dr. Garcia and her team provided amazing care during IVF treatment, staff were very nice and gentle, treatment was successful resulting in a pregnancy.

Dr. Garcia and her team was amazing. I had met a lot of wonderful staff members. Everyone was always nice and gentle. I felt good and safe going through our journey with this clinic. I went through tr…

C
C*** M.
7 months ago
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The clinic offers exceptional service, a compassionate approach, and individualized care. Their staff, lead by Dr Wais, are highly skilled and dedicated. The clinic has a proven track record of successful treatments, including the reviewer's two healthy s

This clinic is the reason I have two healthy beautiful sons. Having used a different clinic previously I can attest that their level of service, attention to detail and facility far exceed other clini…

Markham Fertility Centre — FAQ

smart_toyAI-generated
Markham Fertility Centre is led by an all‑female, physician‑owned team of reproductive endocrinologists. The co‑owners and senior fertility specialists are Dr. Meivys Garcia (Medical Director), Dr. Marta Wais (Quality Director) and Dr. Crystal Chan (Scientific Director). Additional experts include Dr. Salina Kanji and Dr. Daphne Chong, both board‑certified reproductive endocrinologists, as well as a dedicated team of embryologists, genetic counsellors and fertility nurses. In total, the clinic employs five fertility specialists who collaborate to provide personalized assisted reproduction care.

Contact & Location

call
Phone
+1 905-472-7128
location_on
Address
379 Church St, Markham, ON L6B 0T1, Canada
language
Website
markhamfertility.com

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