3.8
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68 reviews
See all reviews

About Heartland Center for Reproductive Medicine

HCRM is a fertility and reproductive endocrinology clinic located in Omaha, NE (with a second office in Lincoln, NE), specializing in comprehensive assisted reproductive technologies to help individuals and couples achieve parenthood; the center offers IVF, IUI, egg and sperm cryopreservation, preimplantation genetic diagnosis, ICSI, third‑party reproduction (egg donation, surrogacy) and dedicated LGBTQ family‑building services. The state‑of‑the‑art facility features an on‑site laboratory, modern surgical suites and private offices so patients can complete diagnosis, treatment and monitoring under one roof, while a secure patient portal provides 24/7 access to health data and medication teaching. HCRM’s team includes five board‑certified female reproductive endocrinologists—Drs. Stephanie Gustin, Elizabeth Constance, Elizabeth Weedin, Abigail Delaney and Meghan Oakes—supported by a high‑complexity laboratory director, Dr. Barry Behr, whose embryo‑selection technology has been featured in Time Magazine, as well as experienced nurses and a women’s health NP focused on mental‑health aspects of infertility. The clinic emphasizes a professional, compassionate approach grounded in honesty, respect, kindness and privacy, and offers patient‑focused resources such as a video library, medication counseling, clear financial plans, military discounts and personalized support throughout every stage of treatment.

check_circleWhy choose Heartland Center for Reproductive Medicine?

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    1. Compassionate Medical Team
    Doctors including Dr. Delaney, Dr. Weedin, Dr. Constance, Dr. Gustin, and Dr. Maclin consistently provide clear explanations, attentive listening, and emotional support. Patients note that physicians take extra time to address anxieties and tailor treatment plans to individual needs.
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    2. Supportive Nursing Staff
    Nurses are described as caring, knowledgeable, and quick to respond to questions. Their hands‑on assistance during procedures and ongoing encouragement contribute to a family‑like atmosphere.
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    3. High IVF Success Rates
    Multiple accounts highlight successful pregnancies after the first or second IVF cycle, including live births of twins, boys, and girls. Patients credit the clinic’s expertise and coordinated care for these outcomes.
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    4. Clean, Welcoming Facility
    The office environment is repeatedly praised for its cleanliness, modern equipment, and comforting décor, which helps reduce stress for patients undergoing treatment.
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    5. Prompt Communication
    Several patients report fast callbacks for test results, billing questions, and procedural updates, noting that the team often reaches out proactively to keep patients informed.

warningWhat to watch out for at Heartland Center for Reproductive Medicine?

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    1. Inconsistent Billing Practices
    Patients experience chaotic billing, surprise charges, and high consultation fees. Reports include unexpected out‑of‑pocket costs, collection notices for previously paid services, and price discrepancies across quotes.
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    2. Insurance and Referral Errors
    Repeated issues with lost referral information, missing insurance details, and delayed EOB filings cause patients to pay upfront and endure administrative hassles.
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    3. Delayed Test Result Delivery
    Multiple accounts describe having to request test results several times, with some never receiving explanations of abnormal findings, leading to frustration and uncertainty.
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    4. Perceived Dismissiveness by Some Physicians
    A few patients feel certain doctors, notably Dr. Gustin, did not listen to concerns, omitted recommended testing, or focused on financial aspects rather than comprehensive care.
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    5. Rude Front‑Desk Interactions
    Instances of unprofessional behavior at reception, including feeling belittled for lack of medical terminology, have been reported, affecting the overall patient experience.
3.8
starstarstarstarstar
68 reviews
Based on real patient reviews

Heartland Center for Reproductive Medicine — Patient Reviews

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N*** N.
2 months ago
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I cannot say enough about Heartland Center for Reproductive Medicine (HCRM) and Dr. Stephanie Gustin along with her entire team. I began my IVF journey in 2022, and by December of that year, I was pre…

M
M*** Z.
3 months ago
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Heartland Fertility Clinic provides truly exceptional care. Every physician I encountered was amazing. I primarily worked with Dr. Delaney, whose knowledge, calm presence, and genuine investment in he…

S
S*** S.
3 months ago
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Heartland center for Reproductive Medicine was truly incredible to work with. They are so supportive and positive throughout your entire journey with them; from the moment you walk in the door to the …

J
J***
4 months ago
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So thankful for Dr Delaney and her team for helping us grow our family. Absolutely amazing team work from the front desk staff to clinical. Thank you so much.

Y
Y*** R.
4 months ago
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My experience was the best. All the staff were very kind and attentive, always concerned. The whole process was long, but I never gave up. Dr. Gustin was the best; I loved her, and I love Nurse Ashley…

D
D*** S.
5 months ago
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I am so blessed to have found these amazing Healthcare providers to help us with a fertility journey. I feel cared about each and every time I see them. Which is awesome because other places make you …

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M*** F.
5 months ago
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Forever grateful for the care I received at Heartland! All of the staff at Heartland are so kind and always made me feel welcomed! A special thank you though to Dr. Delaney and her team! Throughout my…

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A*** D.
6 months ago
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Dr. Weedin helped my husband and I through one of the toughest periods in our relationship. This clinic is so kind, caring, and the staff is amazing!! 🤩 If we ever needed treatment again, this is whe…

J
J*** C.
6 months ago
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The front desk staff was lovely. However I was completely turned off after the initial consultation with the doctor. My husband and I spent a year trying for a family with no success. We’re a late 20s…

C
C*** M.
7 months ago
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I really enjoyed my time at HCRM especially working with Dr. Gustin and her staff. I felt Dr. Gustin made a huge effort to give me alternative treatment options that I couldn’t get at other local clin…

Heartland Center for Reproductive Medicine — FAQ

smart_toyAI-generated
HCRM welcomes single women for fertility treatment and offers a full range of assisted reproduction options, including IVF, IUI, egg freezing, and donor egg programs. The clinic’s fertility specialists provide personalized counseling and develop individualized treatment plans that address the unique needs of solo patients. Services such as preimplantation genetic diagnosis, embryo culture, and comprehensive fertility testing are available to optimize outcomes. HCRM’s inclusive environment ensures that single women receive the same high‑quality care and support as all patients pursuing their family‑building goals.

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