About Guy's & St Thomas'
check_circleWhy choose Guy's & St Thomas'?
- check_circle1. Expert Medical LeadersDr. Tarek El‑Toukhy, Dr. Davina White, and Dr. Kopeika deliver evidence‑based treatment plans, adjust protocols to individual histories, and maintain clear, supportive communication during cycles. Their expertise contributes to high success rates, especially in NHS‑funded IVF and frozen embryo transfers.
- check_circle2. Compassionate Nursing CareNurses such as Nora and Tamara are consistently described as kind, patient, and attentive, offering emotional reassurance and timely assistance throughout monitoring, medication administration, and post‑procedure recovery.
- check_circle3. Skilled Embryology TeamThe embryology staff are praised for professionalism, careful handling of embryos, and transparent reporting, which underpins the unit’s strong success statistics for both fresh and frozen cycles.
- check_circle4. Efficient NHS PathwayFor NHS‑funded patients, the ACU provides a structured, cost‑effective pathway with clear eligibility criteria, enabling many couples to achieve pregnancy on their first attempt.
warningWhat to watch out for at Guy's & St Thomas'?
- warning1. Chronic Communication DelaysPhone lines are frequently unanswered, email responses can take days to weeks, and a third‑party call centre often fails to relay accurate information, leaving patients without timely updates on appointments or test results.
- warning2. Administrative BottlenecksPatients experience long waiting periods for funding approval, appointment scheduling, and invoice issuance, with repeated requests often met by vague promises and no concrete confirmation.
- warning3. Perceived Lack of EmpathySeveral accounts describe interactions that feel rushed, dismissive, or transactional, leading to feelings of being treated as a cash source rather than a patient needing emotional support.
- warning4. Inconsistent Follow‑UpAfter unsuccessful cycles, follow‑up consultations are sometimes missed or conducted by staff unfamiliar with the case, resulting in inadequate discussion of alternative options and delayed counseling.
Guy's & St Thomas' — Patient Reviews
Guys ACU unit. Is the worst. Its better to go private for fertility issues. Go there you will be heart broken
The fertility treatment at Guy's hospital was poor due to disorganisation, carelessness, and lack of empathy, resulting in two unsuccessful rounds. The experience was emotionally tolling. In contrast, King's College Hospital had a different approach and w
If you're considering fertility treatment at Guy's, please read this first! My partner and I went through two unsuccessful rounds of IVF with Guy's and felt compelled to share our experience, in the …
Awful experience here!! No empathy at all and no care at all. I found the nurse i spoke to very patronising and not in the least bit helpful. Got given no follow up just we can't help and that was all…
IVF clinic was smooth and communicated well. Staff were caring and kind. Treatment took 3 weeks from checkups to egg extraction.
It took me 3 weeks from checkups to extracting eggs. The process was smooth and the communication was excellent. If you have any questions, you have to contact them via the email and phone number they…
NHS funded IVF experience at Guy's ACU. Efficient system and genuine care. Successful outcome on first try.
We were NHS funded and I loved my experience in Guy’s ACU. Their system works, it’s efficient and they provide you with everything you need. They will not hold your hand and you will meet different pe…
Failed 2 IVF cycles, poor emotional support, and careless treatment. Staff only cares about money, and they don't test for reasons of failed IVF cycles, resulting in further failed attempts.
They really don't care about you emotionally they see you as a cash machine nothing else. Had 2 ivf failed cycle and thy don't even reply or answer anymore, because I don't have any other …
3 UNSUCCESSFUL IVF cycles done at guys ACU, their care is very poor. One gloves fits all kind of treatment. Dr White is the worst, she is very rude and not helpful one bit. I regret doing my IVF cycle…
Very poor service. They never pick up phone calls and if you lucky to get through, it the switchboard who take a message and nurses only call days later. Took a blood test early December and didn't ge…
The team is attentive, supportive, and kind. The nurses are fantastic and positive. The treatment worked from the first time.
I can only say the best things about the team and the whole experience. Every single person we dealt with during the process was attentive, supportive and kind, the nurses are simply fantastic and al…
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