Ginemed Valencia

Little professionalism and honesty, mediocre team. We detail the process, errors and lack of quality in the service - along with, once decided not to continue, hiding prices and information so as not to return the corresponding amounts. medical aspect Dr. Emilio K., when beginning the treatment, made a first mistake that aggravated and undermined trust. Specifically, in the prescription of hormonal treatment. Despite saying that he gives us the treatment with prefilled syringes, one of the drugs (Menopur) was prescribed in ampoule format by mistake. When administering the first dose (at 10:00 p.m.), we realized that the syringes were missing, and we had to go to an emergency center to help us administer it. Furthermore, in a review, a doctor on the team tells us that the injections should have been exchanged during the treatment (something that Emilio K. did not indicate). Before the puncture, the coordinator, Ana C., showed an interest that bordered on the professional in us (with expressions like “honey”, etc.). After the puncture, presumably due to the failure of evolution, Ana C. disappears and is never contacted again. We do not blame the failure in the evolution of the embryos on Ginemed. But we do affirm that his response to an unforeseen event was typical of rookies, including Emilio K. - he did not deign to contact or respond. After calling and writing to him, 3 days after the puncture he answers. A Dr. must know how to communicate both good and bad news. During the puncture, they couldn't put the IV in my wife, because they tried to do it with the dim light of the operating room, until they decided to turn it on. Once in the room, when removing the drip to go to the bathroom, the line bleeds profusely, since it had not been closed properly. After the embryologist informed (as we said, Emilio K. and Ana C. disappear the days after the puncture), that the embryos do not evolve (in addition to giving a dance of figures in said number), we managed to speak days later with Emilio K . and confirms that the treatment failed. He then tells us that he is going to do everything possible to analyze the case and make a new proposal - words that are blown away by the wind. He prescribes us "by email", without indicating the reason, a contraceptive (which, out of prudence, we did not take without knowing what it was for). In the consultation, he proposes administering the “Rolls-Royce” (sic) of hormonal treatment, keeping everything else the same. That is their entire proposal (an analysis that, if not null, is very poor). And of course, paying everything again - even going so far as to ask us for more money for the items already paid pending execution (e.g. vitrification), excusing that the treatment They were starting from scratch and the prices had changed. Attempt to deceive in the IVF processes. They say that an embryo transfer is different “and has nothing to do with it,” from doing it after a puncture+vitrification+delayed transfer, to doing it from vitrified embryos. Argument for refusing to return the corresponding amounts. Economic aspect Disastrous budget management. They send prices by email with plain text. Little professionalism when preparing it. Error in the sum made “by hand” of the amount in the budget. There are no, nor are they given, detailed prices. They only say that “only what is done is paid” if the treatment is stopped. Confusing contract conditions. Other centers do clearly indicate the economic conditions in case of interruption. We make a complaint so that they give us back what corresponds. They do not accept, but they do admit that they are going to make a “possible adaptation of the budget models, to avoid possible interpretations different from those of Ginemed.” That is, they admit that they are not clear. Inelegant and probably unfair price increase. Upon failure, they try to charge more for the services that we were unable to perform (already paid for, pending execution), in the case of a second attempt. For example, vitrification. They say that prices have changed, and that you start from 0. Little honesty. Not recommended at all.