About Genea
check_circleWhy choose Genea?
- check_circle1. Caring and Supportive StaffPatients frequently commend the warm and professional demeanor of the nurses and staff at Genea, who provide emotional support throughout the IVF journey, helping to ease the often-stressful experience of fertility treatments.
- check_circle2. Excellent Fertility SpecialistsSeveral reviews highlight the expertise and attentive care provided by fertility specialists like Dr. Mark Livingstone and Dr. Ying Li, making a profound impact on patients' experiences and outcomes.
- check_circle3. Advanced Facilities and Clean EnvironmentGenea maintains modern, stylish facilities that are consistently reported as clean and well-organized, creating a pleasant atmosphere for patients undergoing treatments.
- check_circle4. Helpful Technology and Communication ToolsThe Genea Grow App is appreciated by patients for its user-friendly interface, providing reminders and updates on medication schedules to facilitate smoother treatment processes.
- check_circle5. Strong Embryology LabPatients express confidence in the skills of the embryology lab staff, noting their meticulous approach to embryo creation, which is crucial for successful outcomes in IVF treatments.
warningWhat to watch out for at Genea?
- warning1. Poor Communication and Follow-UpMany clients express frustration with Genea's communication practices, noting that important information is often relayed poorly or not at all, leaving patients feeling uncertain about their treatment plans.
- warning2. Hidden Costs and Billing ConcernsMultiple reviews mention surprising hidden fees and high costs associated with procedures, leading to feelings of financial exploitation and distress among patients who are already dealing with the emotional toll of fertility challenges.
- warning3. Inefficient Handling of Medical RecordsPatients report significant challenges in obtaining their medical records, often facing cumbersome processes and unexpected fees, which adds unnecessary stress during an already difficult time.
- warning4. Impersonal and Rushed ConsultationsSeveral reviews describe experiences of feeling like just another number in the system, with rushed consultations and a lack of personalized care failing to address individual patient needs effectively.
- warning5. Inconsistent Staff ExperiencesReviewers noted a variability in staff performance, where experiences could range from outstanding to subpar, leaving patients anxious about the quality of care they might receive on any given visit.
Genea — Patient Reviews
Subpar administration, excellent medical staff, poor response to stolen data, and an incompetent team.
The medical folks at Genea are excellent, within the constraints that they have. Everything else is abysmal. Their admin staff are appalling and don't care about anything. The response to our medica…
Customer experienced poor service, hacker's accessed personal information, staff did not respond after numerous requests.
On the news they said last week they have been have been hacked and our personal information including all medical records, Medicare cards and all other personal cards including emails, date of births…
Genea Clinic provided excellent support for a complex fertility case, resulting in the birth of a healthy child. Staff, including Dr Livingstone and Nursing team A, were highly skilled and supportive. The clinic's adaptability and confidence in decision-m
We came to Genea after a challenging experience elsewhere and a complex fertility situation. We read reviews and did our research. We were supported by Dr Livingstone, Nursing team A, Surgical nurses,…
Professional and informative services led to positive outcomes. Resulted in healthy babies. Highly recommended for IVF needs.
I've used the specialist services at Genea on a few occasions for my IVF needs and found all parts of the process very professional, highly informative and reassuring of positive outcomes. I'm pleased…
Genea IVF clinic effectively supported a complex fertility case with tailored care, resulting in a successful birth.
We came to Genea after a challenging experience elsewhere and a complex fertility situation. We read reviews and did our research. We were supported by Dr Livingstone, Nursing team A, Surgical nurses,…
Genea nurse made mistake with medication order. Poor customer treatment. Frustration with pharmacy hours.
Worst experience ever. I was told by genea nurse to pick up my medication on Friday. When I came there, was told there was no order yet and pharmacy gonna be closed at 4.15pm. The receptionist sent m…
I recently underwent a surgical procedure at Genea, and I am left feeling incredibly disappointed and frustrated. The lack of communication and transparency throughout the process was unacceptable, an…
I had a great IVF journey at Genea, I found the process unexpectedly easy. Loved the constant communication from the nurses, they were always available to talk and were always so efficient with result…
“Frustrated by Poor Communication and Money Issues”
Purely money focused. Even though I have advised I wanted samples discarded I was not informed that there was a form needed to be signed until they took a significant amount of money from my account. …
The last thing that you would want to feel when you are going through an IVF cycle to feel like you are going through an IVF cycle. My experience with Genea's city clinic was just that, the moment I s…