location_onUnited StatesOpen

Fertility Treatment Center

medical_servicesInsemination (IUI),Egg Donation,Genetics,Social Freezing,ICSI,Embryo donation,IVF,IVF with Donor Eggs,Egg Freezing,IUI
calendar_monthBook Consultationcall+1 480-831-2445
4.4
starstarstarstarstar
122 reviews
See all reviews

About Fertility Treatment Center

Fertility Treatment Center is a fertility and reproductive medicine clinic located in Tempe, Arizona, specializing in comprehensive infertility diagnosis and treatment; the practice offers IVF, IUI, ovulation induction, pre‑implantation genetic testing (PGT), frozen‑egg and frozen‑morula programs, ICSI, and personalized low‑tech to high‑tech options tailored to each patient’s needs. Founded in 1990 by Dr. H. Randall Craig, MD, FACOG, the center’s team of board‑certified infertility doctors, clinical, laboratory, and research staff hold advanced sub‑specialty training and provide 24‑hour physician coverage, ensuring continuous support and compassionate care. FTC distinguishes itself with pioneering achievements such as Arizona’s first frozen‑egg IVF pregnancy, the world’s first frozen morula embryo cryopreservation, and the region’s first ICSI and PGD pregnancies, while maintaining one of the highest overall success rates—particularly for patients over age 35—and a low cost‑per‑pregnancy model where 74 % of cycles involve cost‑effective IUI. Financial counseling, transparent pricing packages, low‑interest financing, and contracts with major insurers (Aetna, Blue Cross Blue Shield, Cigna, Humana, Tricare, UnitedHealthcare) further ease access, and patient‑focused services include video testimonials, dedicated support staff, and a commitment to never refuse care based on age, FSH levels, or follicle count.

check_circleWhy choose Fertility Treatment Center?

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    1. Expert, Personalized Care
    Dr. Craig evaluates each case in detail and outlines several evidence‑based treatment pathways, allowing couples to choose the protocol that best fits their situation. He stays current with research and adjusts plans as cycles progress, contributing to high pregnancy and twin success rates.
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    2. Compassionate Support Staff
    Coordinators such as Amberlee, Daina, and Maggie, along with nurses Angel, Susan, and the front‑desk team, consistently provide friendly, empathetic assistance. Patients describe feeling cared for, with staff remembering names, answering questions promptly, and offering emotional reassurance during ultrasounds and procedures.
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    3. Clear Communication & Scheduling
    The clinic’s phone lines, email responses, and patient portal deliver rapid replies, often within an hour. Appointment scheduling aligns with patient availability, and reminders are sent automatically, reducing wait times and uncertainty.
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    4. Transparent Pricing & Options
    Initial consultations include itemized cost estimates, and no hidden fees appear after treatment begins. Patients appreciate knowing exact charges for IVF cycles, medication, and ancillary services before committing.

warningWhat to watch out for at Fertility Treatment Center?

  • warning
    1. Billing Delays & Refund Issues
    Several patients report prolonged disputes over refunds for cancelled cycles, with accounting departments holding funds for months and providing limited explanations. This creates financial stress despite the clinic’s otherwise transparent pricing.
  • warning
    2. Inconsistent Bedside Manner
    While many staff members are praised for kindness, some ultrasounds and consults are described as rushed, abrupt, or lacking thorough discussion. A few patients felt hurried during appointments, leading to confusion about next steps.
  • warning
    3. Administrative & Coordination Gaps
    Instances of missed calls, delayed portal updates, and unresponsive coordinators have been noted, especially when primary staff are on vacation. Some patients experienced appointment cancellations without adequate notice.
  • warning
    4. Confidentiality Concerns
    A supervisor was reported to share patient information with others, raising privacy concerns and prompting caution for future visitors.
4.4
starstarstarstarstar
122 reviews
Based on real patient reviews

Fertility Treatment Center — Patient Reviews

J
J*** B.
4 months ago
starstarstarstarstar

I have had no complaints up to actual conception. My partner and I have tried other fertility clinics and this was the first one where we did not feel rushed or forced into a procedure. The staff was …

E
E*** M.
5 months ago
starstarstarstarstar

IVF clinic had friendly staff but poor accounting. Difficulty with refunds after cancelled treatment. Negative experience overall.

I really loved their staff but have been fighting with accounting for almost six months trying to get the thousands they have been holding onto refunded from a cancelled IVF cycle. This was after disc…

E
E*** N.
7 months ago
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Recommended Dr. Craig's office for getting pregnant. Had 2 successful pregnancies, 1 singleton and 1 set of twins. Efficient, quick and thorough service.

I would highly recommend Dr. Craig's office to anyone seeking to get pregnant. They are highly efficient, quick, and thorough. They have multiple options, and Dr. Craig takes the care to walk through …

N
N***
7 months ago
starstarstarstarstar

Appreciate Dr. Craig and his team so much. They helped us when our previous doctors didn't think we'd have success. I'm so glad we went and got a 2nd opinion.

C
C Y.
1 years ago
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Their supervisor is worst. She will share your information to others. Be aware!

A
A***
1 years ago
starstarstarstarstar

We spend a lot of time to communicate with them. And she just canceled my appointment……

H
H*** R.
1 years ago
starstarstarstarstar

Got pregnant with IVF at FTC after being unsuccessful on own. Staff were friendly and helpful. Now have a healthy baby.

The staff as well as Dr. Craig instantly made my husband and I comfortable with the process. We were trying to get pregnant for the first time and I am an older patient. We'd been unsuccessful on our …

S
S*** B.
1 years ago
starstarstarstarstar

I can't even explain how wonderful this clinic is. I'm certain that no other clinic goes above and beyond like Dr. Craig and his team do. I'm always so impressed with their bedside manner and collabor…

L
L*** T.
1 years ago
starstarstarstarstar

I had a successful IVF journey here, with friendly staff and helpful support.

Thank you Dr. Craig and staff for being so wonderful. After 8 years of trying my husband and I said enough was enough and we started our journey of finding help. My husband originally was sent here fo…

M
M*** S.
1 years ago
starstarstarstarstar

Excellent IVF results, friendly staff, and helpful support.

I've spent a year with this clinic. From the very first appointment my husband and I felt like cattle being herded through this process. Besides the front desk staff, and an amazing triage nurse Angel…

Fertility Treatment Center — FAQ

smart_toyAI-generated
Fertility Treatment Center welcomes same‑sex couples and offers inclusive fertility treatment options tailored to their family‑building goals. The clinic supports LGBTQ+ patients through services such as donor egg IVF, embryo adoption, and coordinated surrogacy programs. It partners with financing providers that specifically cater to the LGBTQ+ community, ensuring affordable access to assisted reproduction. Experienced reproductive endocrinologists and embryologists guide couples through each step, from initial evaluation to embryo transfer, delivering compassionate, high‑quality care for all family structures.

Contact & Location

call
Phone
+1 480-831-2445
location_on
Address
2155 E Conference Dr Ste 115, Tempe, AZ 85284, USA
language
Website
fertilitytreatmentcenter.com

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