location_onUnited StatesOpen

Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute

medical_servicesInsemination (IUI),Egg Donation,Spermbank,Genetics,Social Freezing,TESA,PESA,ICSI,Surrogacy,Natural IVF,Embryo donation,IVF,IVF with Donor Eggs,Egg Freezing,IUI
calendar_monthBook Consultationcall+1 757-937-7955
4.4
starstarstarstarstar
270 reviews
See all reviews

About Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute

Shady Grove Fertility is a reproductive‑medicine clinic headquartered in the United States with 58 locations nationwide, specializing in comprehensive fertility care that includes IVF, IUI, egg freezing, donor‑egg and embryo programs, LGBTQ+ family building, and gestational carrier services; the center offers a full suite of diagnostics, personalized treatment plans, and innovative options such as a shared‑risk IVF program that guarantees a full refund if a cycle does not result in a live birth, while accepting all major insurances and providing flexible financing. With more than 100,000 babies born, a reported 96 % patient recommendation rate and a baby delivered on average every two hours, the clinic highlights its proven success and national leadership. A multidisciplinary team of renowned physicians, embryologists, nurses and support staff delivers a relationship‑based, compassionate approach, reinforced by warm, welcoming staff at every level and continuous monitoring of outcomes to drive innovation. Patient‑centered services include extensive educational resources, regular seminars, online and in‑person support groups, mental‑health counseling, and a dedicated support team that guides patients through costs, odds and emotional needs, ensuring a holistic and supportive journey toward building families.

check_circleWhy choose Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute?

  • check_circle
    1. Compassionate Front‑Desk & Lab Team
    Amber, Deniqua, Michele, and the rest of the front‑desk staff greet patients with warmth and professionalism, making check‑in smooth and stress‑free. Medical assistants Becky and Quala consistently provide gentle, efficient blood draws and clear explanations, helping patients feel comfortable during vulnerable moments.
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    2. Expert Physicians Provide Clear Guidance
    Doctors such as Dr. McAlas, Dr. Banks, and Dr. Harris are highlighted for thorough consultations, detailed explanations of treatment options, and attentive answers to patient questions, fostering confidence throughout the fertility journey.
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    3. Smooth Check‑In and Clean Facilities
    The clinic’s appointment system sends email confirmations, texts, and streamlined check‑in procedures, while the treatment rooms and waiting areas are consistently described as clean and well‑maintained.
  • check_circle
    4. Emotional Support Throughout Journey
    Staff members repeatedly offer reassurance, celebrate milestones, and treat patients like family, creating a supportive environment that eases the emotional strain of fertility treatment.

warningWhat to watch out for at Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute?

  • warning
    1. Delayed Test Result Communication
    Patients report that promised same‑day lab result calls often do not occur, requiring them to follow up repeatedly for bloodwork and follicle growth information, which adds stress to the process.
  • warning
    2. Limited Doctor Presence During Visits
    Many ultrasounds are performed solely by technicians, and several patients note that they never see a physician during multiple imaging appointments, leading to feelings of impersonal care.
  • warning
    3. Rigid Protocols Reduce Personalization
    The clinic’s standardized medication protocols are described as inflexible, with some patients feeling their unique medical histories are not adequately considered, resulting in suboptimal stimulation cycles.
  • warning
    4. Billing and Administrative Delays
    Several individuals experience slow resolution of billing issues, lost consultation notes, and outdated contact information, indicating room for improvement in administrative efficiency.
4.4
starstarstarstarstar
270 reviews
Based on real patient reviews

Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute — Patient Reviews

J
J*** C.
1 weeks ago
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I was recommended by my OB to see a fertility specialist after some recent events that occurred, and after doing intensive research I decided to go with Shady Grove Fertility. My first appointment was…

H
H*** M.
2 weeks ago
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I’ve been with SGF Norfolk since December 2025 and have had an amazing experience with the exception of the billing department but that’s beside the point. When it comes to the staff I work with daily…

A
A*** B.
4 weeks ago
starstarstarstarstar

Dr. Bailey and our Care Coordinator Steve, did a wonderful job!! and I felt so welcomed, heard, and understood!! I brought a whole bag of all supplements I’ve ever tried at home and we talked through …

J
J*** m.
1 months ago
starstarstarstarstar

We are extremely disappointed with our experience—particularly with the billing and administrative side of this clinic. Unfortunately, they’re really living up to the “shady” in Shady Grove. From the…

A
A*** W.
1 months ago
starstarstarstarstar

Had a great experience with Dr. Harris and his team here. Our Nurse Practitioner, Natalie, was the absolute BEST!

M
M*** M.
1 months ago
starstarstarstarstar

From the wonderful from desk staff, Amber, Denigua and Michelle! To the ultersound tech and the ladies in the lab, Kella and Auala ♥️ & the nurses who gave us the run down on our injections before l…

A
A*** P.
1 months ago
starstarstarstarstar

Care team was wonderful but the finance department is not compassionate and unorganized. I was given a $5,000 bill and when I questioned the item it was actually no charge. I never got an apology an i…

A
A*** C.
2 months ago
starstarstarstarstar

Zipporah Davis is awesome! She made me feel very comfortable.

M
M*** W.
2 months ago
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This facility is so comforting. Shoutout to Amber, Indea, Deniqua & Michelle!

D
d*** h.
2 months ago
starstarstarstarstar

They gave me the best service ever I was nervous but they made me feel like I was at home. Great lab techs KELLA & QUALA

Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute — FAQ

smart_toyAI-generated
Yes, Shady Grove Fertility Jones Institute offers inclusive fertility treatment for same‑sex couples. The clinic’s LGBTQIA+ family‑building program includes services such as reciprocal IVF for lesbian couples, donor sperm and egg options for gay men, and gestational carrier coordination for couples unable to carry a pregnancy. Experienced reproductive endocrinologists and a supportive multidisciplinary team guide patients through personalized protocols, ensuring equitable access to assisted reproduction and successful outcomes.

Contact & Location

call
Phone
+1 757-937-7955
location_on
Address
601 Colley Ave, Norfolk, VA 23507
language
Website
shadygrovefertility.com

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