location_onUnited StatesOpen

Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute

medical_servicesInsemination (IUI),Egg Donation,Spermbank,Genetics,Social Freezing,TESA,PESA,ICSI,Surrogacy,Natural IVF,Embryo donation,IVF,IVF with Donor Eggs,Egg Freezing,IUI
calendar_monthBook Consultationcall+1 757-937-7955
4.4
starstarstarstarstar
157 reviews
See all reviews

About Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute

Shady Grove Fertility is a reproductive‑medicine clinic headquartered in the United States with 58 locations nationwide, specializing in comprehensive fertility care that includes IVF, IUI, egg freezing, donor‑egg and embryo programs, LGBTQ+ family building, and gestational carrier services; the center offers a full suite of diagnostics, personalized treatment plans, and innovative options such as a shared‑risk IVF program that guarantees a full refund if a cycle does not result in a live birth, while accepting all major insurances and providing flexible financing. With more than 100,000 babies born, a reported 96 % patient recommendation rate and a baby delivered on average every two hours, the clinic highlights its proven success and national leadership. A multidisciplinary team of renowned physicians, embryologists, nurses and support staff delivers a relationship‑based, compassionate approach, reinforced by warm, welcoming staff at every level and continuous monitoring of outcomes to drive innovation. Patient‑centered services include extensive educational resources, regular seminars, online and in‑person support groups, mental‑health counseling, and a dedicated support team that guides patients through costs, odds and emotional needs, ensuring a holistic and supportive journey toward building families.

check_circleWhy choose Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute?

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    1. Compassionate Front‑Desk & Lab Team
    Amber, Deniqua, Michele, and the rest of the front‑desk staff greet patients with warmth and professionalism, making check‑in smooth and stress‑free. Medical assistants Becky and Quala consistently provide gentle, efficient blood draws and clear explanations, helping patients feel comfortable during vulnerable moments.
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    2. Expert Physicians Provide Clear Guidance
    Doctors such as Dr. McAlas, Dr. Banks, and Dr. Harris are highlighted for thorough consultations, detailed explanations of treatment options, and attentive answers to patient questions, fostering confidence throughout the fertility journey.
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    3. Smooth Check‑In and Clean Facilities
    The clinic’s appointment system sends email confirmations, texts, and streamlined check‑in procedures, while the treatment rooms and waiting areas are consistently described as clean and well‑maintained.
  • check_circle
    4. Emotional Support Throughout Journey
    Staff members repeatedly offer reassurance, celebrate milestones, and treat patients like family, creating a supportive environment that eases the emotional strain of fertility treatment.

warningWhat to watch out for at Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute?

  • warning
    1. Delayed Test Result Communication
    Patients report that promised same‑day lab result calls often do not occur, requiring them to follow up repeatedly for bloodwork and follicle growth information, which adds stress to the process.
  • warning
    2. Limited Doctor Presence During Visits
    Many ultrasounds are performed solely by technicians, and several patients note that they never see a physician during multiple imaging appointments, leading to feelings of impersonal care.
  • warning
    3. Rigid Protocols Reduce Personalization
    The clinic’s standardized medication protocols are described as inflexible, with some patients feeling their unique medical histories are not adequately considered, resulting in suboptimal stimulation cycles.
  • warning
    4. Billing and Administrative Delays
    Several individuals experience slow resolution of billing issues, lost consultation notes, and outdated contact information, indicating room for improvement in administrative efficiency.
4.4
starstarstarstarstar
157 reviews
Based on real patient reviews

Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute — Patient Reviews

N
N*** C.
2 months ago
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The team was amazing, Becky Mae you feel at home and comfortable; she makes sure that for the labs you don’t feel any type of pain wha so ever. They are a total team

J
J S.
2 months ago
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Quala, Kella, & Becky were friendly, welcoming, and efficient in the lab this morning. Same with our NP, Casey, during my lining check. This process can be defeating at times so the ladies’ kindne…

A
A*** H.
2 months ago
starstarstarstarstar

The lab team here is phenomenal! Becky, Kelly, and Quala are personable, friendly, and make the frequent labs painless and a great experience.<br><br>Dr. Banks is nothing short of amazing. She is frie…

M
M*** S.
2 months ago
starstarstarstarstar

Huge shout out to Becky, Kella, and Quala in the lab. I have some tough veins and after a not so great draw on a weekend appointment, they really put their heads together to ensure my blood draws were…

A
A*** S.
3 months ago
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Lab tech's Becky, Kella and Quala were kind and friendly

K
K*** P.
3 months ago
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Always very friendly and happy everytime I’ve gone in to have my blood taken. Mickella and Quala are by far the best lab girls! Thank you for being cheerful and helpful through the process.

S
S*** S.
3 months ago
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Everyone here is so nice! Kella is always a blast to talk to while getting blood drawn. Helped me Sherlock some things as well. Give her a raise!!!

J
J*** B.
3 months ago
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Five stars for everyone but the weekend lab techs. Natalie and Casey are always wonderful with my ultrasounds, and Kella, Quala, and Becky always make sure my blood work gets done smoothly despite my …

I
I***
3 months ago
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Excellent job making me feel comfortable at every visit Mickella &amp; Quala !

A
A*** H.
3 months ago
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My clinic is not even in Norfolk, and I usually only come for lab work, but the friendly staff makes my visits less stressful each time. Amber and Deniqia, the front desk people, know me even before I…

Eastern Virginia Medical School, Shady Grove Fertility Clinic, Jones Institute — FAQ

smart_toyAI-generated
Yes, Shady Grove Fertility Jones Institute offers inclusive fertility treatment for same‑sex couples. The clinic’s LGBTQIA+ family‑building program includes services such as reciprocal IVF for lesbian couples, donor sperm and egg options for gay men, and gestational carrier coordination for couples unable to carry a pregnancy. Experienced reproductive endocrinologists and a supportive multidisciplinary team guide patients through personalized protocols, ensuring equitable access to assisted reproduction and successful outcomes.

Contact & Location

call
Phone
+1 757-937-7955
location_on
Address
601 Colley Ave, Norfolk, VA 23507, USA
language
Website
shadygrovefertility.com

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