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CRGH Portland

location_on

London, United Kingdom

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Egg Donation , Genetics , ICSI , Insemination (IUI) , Social Freezing , Spermbank , Surrogacy

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4.3

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About CRGH Portland

The Centre for Reproductive and Genetic Health (CRGH) is a leading fertility clinic located in London, UK, specializing in bespoke IVF and advanced reproductive genetics care for heterosexual couples, same‑sex partners and single patients; its core focus is delivering personalized IVF, ICSI, IMSI, PGS/PGD, egg donation, egg freezing and embryo transfer treatments using cutting‑edge technology and a 30‑year legacy of clinical excellence. CRGH offers a full suite of services including IVF/IMSI/ICSI/PIMSI cycles, pre‑implantation genetic screening (53.0% live‑birth rate per embryo in 2021) and egg‑recipient programmes, supported by an exclusive rapid‑match egg‑donor partnership and comprehensive patient‑support pathways such as free fortnightly open evenings, virtual and in‑person events, dedicated counselling and a multilingual support team. The clinic’s multidisciplinary team of renowned consultants (e.g., Dr Saab, Dr Al‑Chami, Dr Seshadri, Dr Theodorou) together with expert embryologists, nurses and administrative staff provide compassionate, evidence‑based guidance, transparent cost structures and round‑the‑clock responsiveness, ensuring each patient receives a tailored treatment plan that maximizes success while fostering a caring, inclusive environment.

Why choose CRGH Portland?

check_circle Expert Medical Team
Dr. Efstathios Theodorou, Dr. Montse Duran, Dr. Daniella Cardenas, Dr. Ozturk and other consultants provide precise, evidence‑based treatment plans and clear explanations at each stage. Their expertise is credited with numerous successful pregnancies, including complex cases such as low ovarian reserve and multiple embryo transfers. Patients describe the doctors as knowledgeable, patient, and genuinely invested in outcomes.
check_circle Warm, Personalized Support
Receptionist Jackie, PA Megan, nurses like Shelley McGeeney, and embryologists such as Suzane consistently deliver compassionate, individualized care. The clinic offers free counselling, a 24/7 nurse helpline, and attentive follow‑up, making patients feel heard and supported throughout emotionally demanding cycles.
check_circle Clear Clinical Communication
Appointment scheduling, scan coordination, and step‑by‑step explanations are praised for being well‑organised and stress‑free. Many patients highlight the online portal as a useful tool for tracking messages, instructions, and test results, and appreciate the thorough briefings provided before procedures.
check_circle High Success Outcomes
Multiple testimonials cite live births from IVF, IUI, and egg donation cycles, often after previous failures at other clinics. The clinic’s careful monitoring, timely adjustments, and skilled embryology team are credited with achieving healthy babies on first or early transfer attempts.

What to watch out for at CRGH Portland?

warning Administrative & Billing Confusion
Patients report unexpected invoices exceeding £1,700, aggressive debt‑collector calls, and frequent errors in contracts and charges. Lack of transparent pricing before tests leads to financial strain and frustration during an already stressful process.
warning Communication Gaps
Emails and portal messages are often unanswered for days, phone lines experience long hold times, and new IT systems have caused missed or delayed messages. These delays hinder timely scheduling of scans, prescriptions, and follow‑up care.
warning Inconsistent Staff Interactions
Instances of rude behaviour from staff members, such as Zahava Edelstein, and reports of poor after‑care for overseas patients highlight variability in service quality. Some patients felt abandoned after procedures, receiving minimal guidance for post‑operative pain.
warning Cost & Accessibility Concerns
The clinic is described as one of the more expensive options, with high treatment fees adding to emotional pressure. While clinical care is praised, the financial burden and occasional lack of clear cost information are noted as significant drawbacks.

CRGH Portland - Patient Reviews

4.3

star star star star star

Caroline *****

1 month ago

star star star star star

One of the nurses, Ivona Hofman helped us so much, I’m incredibly grateful to her for putting me at ease and talking us through the entire process and what medication I need to be taking and when. Thank you so much to Ivona, what a star she is!

Daisy Gate*****

1 month ago

star star star star star

From the very beginning, CRGH were incredibly professional, organised, and supportive. Dr Duran created a truly personalised plan, carefully taking my endometriosis into consideration, which made me feel listened to and cared for. After trying for several years and going through a failed round on the NHS, I was finally blessed with my daughter last year. I will always be grateful to CRGH and especially to Dr Duran

K*****

2 months ago

star star star star star

We would wholeheartedly recommend CRGH for IVF treatment. Throughout what was a long and challenging fertility journey, the team provided exceptional care, guidance, and reassurance, ultimately helping us achieve a healthy and successful pregnancy.

Our consultant, Dr Jara Ben Nagi, was outstanding. Her advice was always informed by the latest research, and we truly felt she was personally invested in helping us reach our goals despite the difficulties we faced. She was thoughtful, responsive, and regularly checked in on us, supported by her wonderful secretary, Shanon, who was also incredibly helpful.

The Receptionists, Nurses, Embryologists and rest of the staff were equally excellent. Having access to such supportive, approachable professionals during such a stressful time made an enormous difference to our experience.

Our IVF path was not without its challenges, filled with uncertainty, hope, and long periods of waiting. Yet throughout it all, your compassion, expertise, and unwavering support helped us stay positive. Your commitment and care carried us through each hurdle and ultimately made our dream come true.

And to everyone at CRGH who stood by us at every stage of this journey, thank you sincerely from the bottom of our hearts.

KC

Sangima A*****

2 months ago

star star star star star

I would like to express my heartfelt thanks to CRGH and especially to Dr. Duran for my successful IVF treatment. From the very beginning, Dr. Duran was professional, knowledgeable, and incredibly supportive, which gave me great confidence throughout the journey. The nurses and staff were always kind, caring, and reassuring. I am truly grateful to CRGH and Dr. Duran for helping us achieve our dream. Thank you so much.

B*****

2 months ago

star star star star star

We were so happy with the care we received from start to finish. Every interaction was thoughtful, and the whole team was incredibly compassionate and caring, which made such a sensitive process feel supported and reassuring throughout. We felt genuinely looked after at every stage and would highly recommend the clinic to anyone. We’re extremely grateful for the entire experience and for everyone involved.

CRGH Portland - FAQ

smart_toy AI-generated based on information from the clinic's website

Does CRGH Fertility Clinic provide fertility treatment for same-sex couples? expand_more

CRGH Fertility Clinic explicitly supports same‑sex couples, offering inclusive fertility services such as donor‑egg IVF for female couples, donor‑sperm IVF for male couples, and coordinated care for surrogacy arrangements. The clinic’s “Same‑sex couple” entry point ensures that LGBTQ+ patients receive personalized treatment plans, access to genetic screening, and a welcoming team experienced in navigating the specific legal and medical considerations of same‑sex family building.

What is the history and background of CRGH Fertility Clinic? expand_more

CRGH Fertility Clinic was founded in 1990 by Mr Paul Serhal, a pioneering reproductive endocrinologist, marking over 30 years of continuous innovation in fertility care. Since its inception the clinic has helped more than 12,000 patients achieve parenthood and has celebrated the birth of over 1,000 babies. Recognised by the Care Quality Commission with an ‘Outstanding’ rating, CRGH has consistently introduced industry‑leading techniques, such as early donor‑egg programmes and cutting‑edge genetic screening, cementing its reputation as a leading UK IVF centre.

What IVF laboratory technology does CRGH Fertility Clinic use? expand_more

CRGH Fertility Clinic operates a purpose‑built, state‑of‑the‑art IVF laboratory equipped with advanced technologies to maximise embryo viability. The lab features time‑lapse incubators that continuously monitor embryo development, allowing embryologists to select the most promising blastocysts for transfer. Vitrification protocols are employed for rapid egg, sperm and embryo freezing, ensuring high survival rates. The facility also incorporates rigorous air‑purification, temperature‑control systems and the latest imaging equipment, all certified to meet stringent quality standards and audited regularly for compliance.

Does CRGH Fertility Clinic treat single women seeking fertility treatment? expand_more

CRGH Fertility Clinic welcomes single women and offers tailored fertility solutions without exception. The clinic’s “Single Patient” pathway provides access to all assisted reproduction options, including IVF, ICSI, egg freezing, donor‑egg IVF and genetic testing. Dedicated counselling and emotional support are available to address the unique challenges faced by solo mothers, ensuring a supportive and inclusive environment throughout the entire treatment process.

Who are the fertility doctors and specialists at CRGH Fertility Clinic? expand_more

CRGH Fertility Clinic is led by a team of highly qualified reproductive specialists. Founder and medical director Mr Paul Serhal, FRCOG, MBBS, MD, has overseen the clinic since 1990. The clinical team includes Mr Ozkan Ozturk, FRCOG, MD, MBA, a consultant gynaecologist and accredited specialist in reproductive medicine, and Mr Wael Saab, MD, BSc (Hons), FRCOG, FCRI, who serves as senior medical director and fertility consultant. Additional consultants such as Mr Efstathios Theodorou, Mr Rawad Halimeh and Ms Jara Ben Nagi provide expertise across IVF, ICSI, donor egg programmes and genetic testing, supported by a dedicated embryology and counselling staff.

What fertility treatments and services does CRGH Fertility Clinic offer? expand_more

CRGH Fertility Clinic provides a comprehensive suite of assisted reproduction options. Core treatments include in‑vitro fertilisation (IVF) with ICSI, IMSI and PIMSI, as well as pre‑implantation genetic testing (PGT‑A/PGS) to screen embryos. The clinic also offers egg donation and donor‑egg IVF, a robust donor‑egg bank partnered with Ovumia, and sperm donation services. Additional offerings comprise intra‑uterine insemination (IUI), surrogacy coordination, fertility preservation (egg and sperm freezing), recurrent miscarriage clinics, and extensive genetic health testing such as CarrierMatch™ and non‑invasive prenatal testing (NIPT).

What are the IVF success rates at CRGH Fertility Clinic? expand_more

CRGH Fertility Clinic reports a live birth rate of 35.4% per embryo transferred for IVF/IMSI/ICSI/PIMSI cycles in 2021 across all age groups. For pre‑implantation genetic screening (PGS) cycles the live birth rate was 53.0% per embryo transferred in the same year. Recent PGT‑A data show a 50.8% live birth rate per embryo transferred for patients under 35 and 49.8% across all ages in 2022. These outcomes reflect the clinic’s use of advanced laboratory protocols, individualized treatment plans and a three‑decade track record of delivering results that exceed national averages.

Does CRGH Fertility Clinic offer egg donation for IVF treatment? expand_more

Yes, CRGH Fertility Clinic provides a full egg donation programme for IVF cycles. Patients can access a UK‑based donor egg bank with a streamlined matching process, and the clinic has an exclusive partnership with Ovumia to reduce waiting times for donor eggs. The service includes comprehensive donor screening, a blastocyst guarantee for recipients, and dedicated support from a specialist donation team throughout the treatment journey, ensuring high pregnancy rates with donor‑egg IVF.

Contact

call

Phone +44 20 7837 2905

location_on

Address 230-232 Great Portland St, London W1W 5QS, UK (Find on Google Maps) open_in_new

schedule

Opening Hours

Monday: 7:00 AM – 6:30 PM
Tuesday: 7:00 AM – 6:30 PM
Wednesday: 7:00 AM – 6:30 PM
Thursday: 7:00 AM – 6:30 PM
Friday: 7:00 AM – 6:30 PM
Saturday: 7:30 AM – 4:00 PM
Sunday: 7:30 AM – 4:00 PM

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