location_onAustraliaOpen

Concept Fertility Centre

medical_servicesInsemination (IUI),Spermbank,Genetics,Social Freezing,TESA,ICSI,Surrogacy,Embryo donation,IVF,Egg Freezing,IUI
calendar_monthBook Consultationcall+61 8 9382 2388
3.0
starstarstarstarstar
62 reviews
See all reviews

About Concept Fertility Centre

Concept Fertility and Day Hospital is a comprehensive assisted reproductive technology clinic located in Western Australia, serving families since 1982 and renowned for pioneering IVF in the region; the centre specialises in fertility evaluation, IVF, ICSI, natural and non‑surgical ART, pre‑implantation genetic testing, cryopreservation of gametes and embryos, donor programmes, surrogacy coordination and on‑site counselling, all delivered within a purpose‑built, state‑of‑the‑art private facility that incorporates cutting‑edge embryology tools such as Embryoscopes and in‑house ultrasound and pharmacy services. The clinic highlights its transparent pregnancy success rates, noting that outcomes are influenced by age, weight, infertility cause and lifestyle factors, and it offers detailed success data to patients. A multidisciplinary team of experienced fertility specialists, embryologists, compassionate surrogacy nurse specialists and trained counsellors provides personalised, evidence‑based treatment plans, while dedicated patient‑support services include interpreter and translation assistance, extensive finance options, private health insurer liaison, continuous feedback mechanisms and a holistic donor programme for known and unknown egg, sperm and embryo donation. This integrated, patient‑centred approach, combined with over four decades of expertise and innovative technology, distinguishes Concept Fertility as a leading fertility destination in Australia.

check_circleWhy choose Concept Fertility Centre?

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    1. Warm and supportive staff
    Receptionists, nurses and coordinators consistently provide friendly, caring assistance. Patients report feeling cared for from the first appointment through embryo transfer, with staff offering emotional support and reassurance during anxious moments.
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    2. Highly regarded physicians
    Dr Graeme Thompson, Dr Lucy Williams, Dr Joo Teoh and Dr Graham are praised for thorough explanations, compassionate bedside manner and skilled procedural work. Their involvement is linked to several successful IVF cycles and donor‑conception outcomes.
  • check_circle
    3. Successful outcomes and donor programs
    The clinic has facilitated multiple live births, including donor‑conceived twins and families who achieved pregnancy after many previous attempts. Positive outcomes are frequently attributed to the clinic’s expertise and coordinated care.
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    4. Clear communication and follow‑up
    Patients receive timely phone calls, clear instructions, and proactive check‑ins after procedures. The bulk‑billing program and flexible scheduling reduce financial and logistical stress, and the clinic’s phone support is described as knowledgeable and empathetic.

warningWhat to watch out for at Concept Fertility Centre?

  • warning
    1. Rude front‑desk behavior
    Several encounters describe reception staff as condescending, shouting or refusing to answer basic questions. This attitude has discouraged some prospective patients from pursuing treatment.
  • warning
    2. Inconsistent nurse information
    Patients report receiving conflicting instructions from different nurses, and a few describe abrasive or yelling behavior that undermines confidence during critical steps such as embryo transfer.
  • warning
    3. Billing and invoicing confusion
    Invoices are often issued separately, with unclear breakdowns of medication costs and unexpected charges. The bulk‑billing program improves affordability, but some patients still find the financial paperwork disorganized.
  • warning
    4. Limited doctor communication
    A number of patients note minimal direct contact with their doctors, especially when cycles fail. Certain doctors are described as dismissive or unresponsive, leaving patients feeling like a number rather than an individual.
3.0
starstarstarstarstar
62 reviews
Based on real patient reviews

Concept Fertility Centre — Patient Reviews

T
T*** Z.
3 months ago
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Donored here, no issues.

S
S L.
4 months ago
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My experience at Concept has been amazing so far. From the reception team, to the nurses, specialists, finance, everyone has been incredibly friendly and helpful. They have gone above and beyond whene…

L
L*** H.
3 months ago
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Being a patient at concept was definitely a journey. I can’t fault the nurses!!! They are so lovely, caring, they advocate for you and you really gain a good rapport with them. I saw Lucy as my fert…

B
B*** T.
10 months ago
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Hi Balazs, We're sorry that we didn't meet your expectations. We encourage you to contact us so that we can further understand your feedback, … More

D
D*** F.
5 years ago
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Rude receptionist not even listening to me and shouting told me to speak up, when I'm trying to explain to her , she just hang up..what a great service...

K
K***
3 months ago
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The reviewer had a positive experience with Concept staff navigating their first IVF cycle. They found the reception staff helpful and nurses supportive. Communication was clear and efficient throughout the process.

Had a wonderful experience with Concept navigating through our first IVF cycle. Reception staff were always helpful, and nurses lovely and supportive. Everything was explained throughly and communicat…

S
S*** N.
3 months ago
starstarstarstarstar

The reviewer had a wonderful IVF experience at the best hospital they've ever been to. The staff were attentive, respectful, and caring. They were grateful for the care received.

The best hospital I’ve experienced, with a lovely staff—I had a wonderful time there. They were attentive, respectful, and truly caring. Thank you for everything. May God bless the entire healthcare t…

M
M*** E.
3 months ago
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DO NOT WASTE your time coming here. I am very sure there are other better clinics in Perth than this. I should have looked at all the bad reviews and just went some where else. …

A
A*** H.
7 months ago
starstarstarstarstar

Disappointing IVF experience with this clinic.

Hi Amy, thank you for providing your feedback .We’re sorry to hear about your experience, and we take your review seriously. We would appreciate the opportunity to discuss this further with you. Pleas…

A
A*** B.
11 months ago
starstarstarstarstar

Concept Fertility Centre — FAQ

smart_toyAI-generated
Concept Fertility welcomes single women who wish to build a family. The clinic offers artificial insemination (IUI) using donor sperm, as well as full IVF and ICSI cycles with donor eggs when required. Single patients receive the same comprehensive fertility evaluation, personalised treatment plan, and access to the clinic’s on‑site counselling and support services, ensuring a supportive environment throughout the assisted reproduction journey.

Contact & Location

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Phone
+61 8 9382 2388
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Address
218 Nicholson Rd, Subiaco WA 6008, Australia
language
Website
conceptfertility.com.au